Community Resource Navigator - Financial Opportunities Programs

Community Action Partnership of Ramsey and Washington Counties•Saint Paul, MN

12h•Hybrid

About The Position

Under the direction of the Director, Financial Opportunities, this position is responsible for providing one-time resource navigation services to community members as well as establishing more long-term relationships with ongoing participants who are seeking more dedicated support. The Community Resource Navigator will work with each individual, both short-term and long-term, to assess their unique needs, set goals, navigate resources, and identify supports to improve their households' financial stability.

Requirements

Bachelor's degree in a Human Services or related field with 3 years of related experience or an equivalent combination of education and experience to successfully perform the essential functions of the job.
Must be able to fulfill departmental objectives using initiative, self-motivation, organizational skills, and sound judgment.
Must have demonstrated experience providing resource navigation and/or community resource support.
Experience working one-on-one with clients and community members in need.
Experience with trauma informed and/or strengths-based case management or coaching.
Professional and/or lived experience working with diverse communities and/or households defined as low income.
Ability to relate to and communicate effectively with a variety of multi-ethnic and socio-economic groups and/or individuals.
Demonstrated interpersonal skills, including collaborating with a team, working across program areas, disseminating information effectively and conflict resolution.
Must have effective verbal and written communication skills.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), web-based storage/document creation services (Google Drive and Google Docs) and electronic client records management experience.
To ensure compliance with program requirements and the safety of staff and clients, the ability to communicate effectively in English, both verbally and in writing, is required
A valid driver’s license and reliable transportation on a daily basis is required.
Normal physical exertion required.
This position requires an awareness of deadlines, the ability to handle and prioritize multiple tasks, and the ability to function independently.
Normal office environment.

Nice To Haves

Public speaking skills preferred.
Knowledge of community resources preferred.

Responsibilities

Create a welcoming environment to greet participants seeking assistance.
Conduct an initial intake with each community member seeking assistance to identify needs, strengths, preferences, and barriers to success.
Determine which level of service each community member needs and provide either one-time resource navigation services or establish a more long-term trusting relationship and set goals/create action plans with participants who need more dedicated support.
Monitor participant progress towards goals and action plan steps that were set and support participants on an ongoing basis while they are progressing toward financial stability.
Track progress and outcomes for both short-term and long-term participants.
Provide services based on best practices in the sector, including person-centered services, trauma-informed care, and harm reduction models.
Maintain participant confidentiality and any personally identifiable information at all times.
Research and connect participants with resources and programs that promote long-term financial stability.
Assist participants to prepare applications and secure documentation required to access resources and programs.
Work collaboratively with participants to secure access to resources and programs, removing as many barriers as possible.
Promote CAPRW services to communities, stakeholders, and partners.
Work collaboratively with other agencies/institutions/service providers to create a network of resources (e.g., services, programs, resources, aide) that can be utilized for participants as needed.
Work collaboratively with other individuals who are helping participants with their goals (e.g., social workers, case managers, shelter providers, employers, and/or educational institutions).
Serve as a liaison between the participant and the systems they are accessing as needed.
Maintain accurate and complete records for all participants to document eligibility, program services and to track and report outcomes.
Assist in creating reports that accurately represent activities contributing to monthly, year-end, program and long-term outcomes consistent with agency, program, and funder requirements.
Assist with researching and developing communication materials and outreach strategies.
Provide monthly, quarterly and annual program outcome reports.
Maintain and support the program through coordination of office systems, databases, and file maintenance.
Provide coordination and work effectively with staff to assure smooth, timely and efficient operation of the program.
Attend staff meetings, other meetings, workshops and program-specific training sessions when appropriate.
Perform other duties as assigned.
Responsible for conducting all duties in a safe manner.