Community Resource Navigation Specialist

MAAC (Metropolitan Area Advisory Committee) • Carlsbad, CA

5d • Onsite

About The Position

The incumbent, under supervision, assesses clients’ needs in key areas of self-sufficiency to inform case planning and make appropriate referrals; the incumbent also ensures the provision of income supports ranging from emergency food assistance to emergency relief funds to public assistance. The incumbent may conduct outreach to engage tenants and community members in services.

Incumbents are assigned to one or multiple locations throughout San Diego County. Currently, services are delivered out of six MAAC affordable housing sites; Laurel Tree (Carlsbad), Mercado (Barrio Logan), Villa Lakeshore (Lakeside) Hillside Views (Bayshore), San Martin de Porres (Spring Valley), and Valencia Pointe (Logan Heights).

Requirements

• High school diploma or equivalent
• One (1) year of experience in the non-profit or government sectors
• Bilingual/biliterate required
• Must have a physical examination, TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza, pertussis and measles as required by state and federal regulations prior to the first day of employment.
• Must have and maintain a valid California Driver’s License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC’s insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.
• Knowledge of social services in San Diego County
• Case management skills; accurate and thorough documentation skills
• Ability to effectively communicate with persons of diverse cultural/socio-economic backgrounds
• Ability to clearly present information both orally and in writing
• Ability to work a flexible schedule, including occasional evenings and weekends

Responsibilities

• Meet with current or prospective clients, administer assessments, and ask a series of questions for the purpose of compiling data, and then use this data to determine the best next course of action for clients and potentially qualify them for other programs
• Make appropriate referrals to MAAC programs and other agencies; provide sufficient follow-up to ensure clients received supports and services
• Assist clients with their applications for emergency and public assistance; may entail distributing financial assistance in the form of gift cards or checks
• Coordinate monthly food distribution events; provide site supervision, recruit and supervise volunteers, and complete reports and related data entry
• Create and maintain paper and digital records for clients, which include eligibility and intake documentation; ensure compliance by adhering to funding/contract requirements for tracking and reporting
• Coordinate on-site activities including presentations and/or classes offered by partners, community meetings and community building events, and computer labs
• Conduct outreach at sites and in surrounding communities to engage individuals and their families in services
• Provide orientations, workshops and stand-up presentations as required
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED