Community Resource Coordinator

Erie Neighborhood House • Chicago, IL

3d • Hybrid

About The Position

The Community Resource Coordinator plays a key role in connecting individuals and families to services that promote stability, well-being, and self-sufficiency. This position coordinates community-based programming, provides case management and resource navigation, supports grant and program operations, supervises assigned staff and interns, and strengthens partnerships with community organizations. Working closely with participants, Erie Neighborhood House staff, and external partners, the Community Resource Coordinator helps ensure high-quality, trauma-informed services while supporting program growth, compliance, and community engagement.

Requirements

• Bachelor's degree in social work, Psychology, Child Development, Human Services, or a related field; or an equivalent combination of education and relevant professional experience.
• Fluency in English and Spanish.
• Experience providing direct services to individuals and families in community-based settings.
• Experience with case management, resource navigation, and participant advocacy.
• Strong organizational, communication, and time management skills.
• Ability to manage multiple projects while maintaining accurate documentation.
• Knowledge of trauma-informed and culturally responsive practices.
• Commitment to social justice, equity, and serving diverse communities.
• Successful completion of all required background checks.
• Ability to work occasional evenings and weekends and travel throughout the community as needed.

Nice To Haves

• Experience facilitating therapeutic groups and community workshops.
• Familiarity with domestic violence, community violence, child abuse, crisis intervention, and case management.

Responsibilities

• Provide comprehensive case coordination, resource navigation, and referrals for participants and community members.
• Support the completion of the enrollment process and identify the needs and connect individuals and families to appropriate internal and external resources.
• Support walk-in participants and respond to referrals in a timely and compassionate manner.
• Conduct home visits when appropriate to support participant engagement and service delivery.
• Coordinate, facilitate, and survey workshops, support groups, parent education sessions, and community presentations.
• Collaborate with Adult & Family Programs staff to deliver high-quality, participant-centered programming.
• Provide technical assistance and educational support to participants, staff, and community partners.
• Maintain accurate participant records and enter required information into agency databases.
• Collect and organize program documentation, including attendance records, surveys, referrals, and other funder-required materials.
• Monitor referral activity and support grant reporting, program evaluation, and performance tracking.
• Ensure timely, accurate, and confidential documentation in accordance with agency and funder requirements.
• Build and maintain partnerships with community organizations, schools, healthcare providers, and other stakeholders.
• Plan, coordinate, and participate in outreach events, recruitment efforts, and community collaborations.
• Represent Erie Neighborhood House at community meetings, funder meetings, collaborative initiatives, and public events.
• Participate in agency meetings, trainings, and professional development opportunities.
• Support continuous quality improvement initiatives across Adult & Family Programs and Community Wellness Support Services.
• Perform other duties as assigned to support the mission and goals of Erie Neighborhood House.

Benefits

• Compensation of $26.10/ hourly
• Work / life integration
• Generous paid time off (examples below for full-time employment)
• 12 accrued sick days per year
• 3 personal days
• Paid birthday off
• 8 paid holidays, including Juneteenth
• Paid week off between Christmas Eve and New Year’s Day
• Vacation Year 1 = 8 days
• Year 2 = 13 days
• Year 3 + = 20 days
• Access to alternative and flexible work schedules and personal leave, where possible
• Two-weeks fully paid Parental Leave, for eligible employees
• Time off for school conferences and activities as well as bereavement leave
• Employer-sponsored health, dental, and vision insurance
• Employer-paid life insurance
• Voluntary life and AD&D and short and long-term disability
• Flexible Spending Accounts for medical, vision and dependent care
• 403b with employer match
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level