CES Community Resource Advocate

MATERNITY CARE COALITION INC • Philadelphia, PA

5d • $19 - $21 • Hybrid

About The Position

The Community Resource Advocate (CRA) serves as the primary point of contact for community members seeking reproductive, sexual, maternal, and child health services, parenting supports, and other community resources. Through phone, text, web-based, and in-person interactions, the CRA assesses individual needs, provides information and referrals, and connects individuals and families to appropriate health and social service resources. The CRA also supports community outreach activities to increase awareness of MCC programs and services and strengthen community engagement. This position requires in-person and remote work. Phone, text, and web-based service hours are 9:00 a.m. to 7:00 p.m. This position is 40 hours per week, and it requires non-traditional hours to support evening phone, text, and web-based inquiries.

Requirements

• Understanding of MCC’s mission, goals, Theory of Change, and DEIJ objectives
• Ability to work independently with a high level of energy and contribute as part of a larger team
• Strong interpersonal skills as demonstrated by compassionate, culturally aware, courteous, cordial, cooperative interactions with diverse groups of co-workers, community partners, families, and community members
• Knowledge of the concepts and practices associated with community health issues and social determinants of health, particularly with pregnant people and parenting families served
• Significant knowledge of and sensitivity to issues facing the communities served
• Ability to travel in and around MCC’s service region to conduct community outreach
• Experience in family management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting interactions.
• Ability to operate a computer and use a variety of common software programs including Microsoft Office and customized databases.
• Ability to organize tasks efficiently and follow through with strong attention to detail
• Ability to complete tasks in a timely manner.
• Minimum of three (3) years of experience providing services within community-based programs or social service settings.
• Demonstrated ability to interact effectively with diverse populations and provide high-quality customer service.
• High School Diploma or equivalent and three (3) to four (4) years of experience in a social service, human services, healthcare, or related field; or Associate's Degree in Human Services, Social Services, Healthcare Administration, or a related field.

Nice To Haves

• Experience in a call center, healthcare, medical office, or customer service environment is highly preferred.

Responsibilities

• Adheres to MCC’s Standard Operating Procedures (SOP) and CES’ policies and procedures to ensure adherence to agency and program standards
• Responds to incoming phone calls, text, and/or website inquiries from community members seeking reproductive, sexual, maternal, and child health services, parenting supports, and social support resources
• Completes a brief screening to collect information about an individual’s needs and determine service eligibility
• Provides referrals for MCC programs/service, health services, and external provider referrals to community members in response to self-identified needs
• Maintains accurate records of individual, family, and provider contacts in MCC databases
• Completes reports noting referrals, provider contacts, family contacts, and outreach activities
• Represents MCC at outreach events and provider meetings as requested
• Conducts health promotion activities by providing MCH education, literacy information, distributing period supplies, and STI prevention materials during outreach events
• Meets with Supervisor regularly for reflective supervision
• Strengthens own skills through professional development
• Ensures confidentiality of records, sharing pertinent information only with written or verbal approval (exception for mandated reporting requirements)
• Routinely uses MCC databases (ETO, SharePoint) and other Microsoft Office programs including Outlook, Teams, Excel, PowerPoint, and Word.
• Adheres to the MCC’s security guidelines and ensures the appropriate handling of sensitive information.
• Attends relevant staff meetings to contribute to and promote the execution of goals.
• Complete special projects and other duties as assigned to support departmental priorities.
• Other duties as assigned within the scope of position expectations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree