Ohio 211 - Community Resource Advisor (Part-Time, 16-20 Hours/Week)

Gryphon Place•Toledo, OH

12d•Remote

About The Position

We are seeking one Community Resource Advisor to support our 211 Ohio team. In this role, you will provide information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.

Requirements

High school diploma and experience with human services preferred.
Successful completion of 40-hour classroom training required (provided by Gryphon Place).
This position requires at least one weekend day per week.
Must have evening availability.
Well-developed interpersonal skills
Excellent computer skills
Demonstrated crisis intervention skills
Versed in substance abuse issues and mental health issues
Clear and effective communication and accurate assessment of inquirer’s needs
Ability to function as a team member in an experiential learning setting
Ability to effectively problem solve and resolve conflict
Ability to work independently with minimal supervision
Ability to maintain professional expectations and assist individuals with diverse backgrounds
Knowledgeable of program procedures and contact centers informational system
Must have reliable, secure internet service along with cellular phone.

Responsibilities

Interviews clients and conducts a thorough assessment of their needs
Identifies appropriate resources
Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client
Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources.
Conducts follow-up to ensure that the inquirer’s needs have been met
Uses crisis management techniques in accordance with agency procedures
Maintains complete and accurate documentation
Responsible for staying current with all ongoing training requirements for both services
Assists with community outreach activities as assigned by the management team
Actively involved with agency programs and events
Supports operations during times of disaster as defined by agency policy
Maintains up-to-date knowledge of agency processes and policies & procedures
Performs all other duties as assigned
Hiring two (2) people for two days a week 11am-5pm + weekend shift & one (1) person for two days a week 6pm-12am +weekend shift