Community Relations Specialist

NORTHSHORE HEALTH CENTERS • Michigan City, ND

3d • Onsite

About The Position

The Community Relations Specialist serves as a principal ambassador for NorthShore, representing the organization’s vision within the community. The role cultivates community contacts to increase awareness and collaborative opportunities and manages the organization’s public image. This includes attending community and company events, networking, and working with NorthShore Health Centers teams to increase targeted community awareness of available services and support the goal of increasing daily patient visits.

All in-house and community activities must support NorthShore’s mission, core values, organizational goals, quality, and patient-centered medical home philosophy, while reflecting professionalism, respect, integrity, partnership, teamwork, and compassion. The position also supports safety and risk management by following established policies and procedures, maintaining a safe environment, promoting accident prevention, and promptly reporting potential liabilities. Other duties may be assigned, and duties may change at management’s discretion.

Requirements

• High school diploma, transcripts, or equivalent.
• Ability to analyze situations and solve problems at strategic and tactical levels.
• Excellent interpersonal and customer service skills.
• Ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and related administrative practices.
• Organization and planning skills.
• Critical thinking and problem-solving skills.
• Ability to maintain composure and operate with emotional intelligence.
• Ethical reasoning and decision-making skills.
• Strong attention to detail.
• Receptiveness and responsiveness to feedback.
• Excellent verbal and written communication skills.
• Time management, prioritization, and sense of urgency.
• Proficiency with Microsoft Office Suite or related software.
• Frequent travel within and outside NorthShore locations.

Nice To Haves

• Bachelor’s degree in Communications, Marketing, Business, or healthcare-related studies.
• Two years of experience working within a healthcare setting.

Responsibilities

• Lead community marketing efforts and execute strategies to improve market presence.
• Respond to requests for information or designate an appropriate spokesperson or information source.
• Assist with planning and executing special events.
• Develop public relations strategies to influence public opinion or promote ideas, products, and services.
• Provide targeted outreach through education, social media, press releases, and participation in community activities and events.
• Facilitate ongoing communication with the community, media, clinical and administrative programs, and stakeholders.
• Create and maintain connections with organizations and businesses in surrounding communities to establish partnerships that promote NorthShore’s mission and grow its patient base and community reach.
• Support safety and risk management by adhering to policies and procedures, maintaining a safe environment, promoting accident prevention, and promptly reporting potential liabilities to the Communications Manager or an appropriate member of management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED