Community Relations Representative

Essex Property Trust • Laguna Niguel, FL

2d • $25 - $29 • Onsite

About The Position

The Community Relations Representative is responsible for providing an excellent customer service experience throughout the resident journey at Essex. This role promotes an excellent customer experience by having positive interactions with residents, assisting with move-in and move-out processes, managing resident documents and additional paperwork, and handling resident inquiries and concerns to ensure their issues or questions are adequately addressed. The goal is to maintain high customer satisfaction scores by ensuring residents are treated with care.

Requirements

• High school diploma or equivalent required
• Excellent customer service skills and a desire to help people
• A minimum 1 year of customer service experience preferred
• Good organizational and time management skills
• Ability to read and write English; speak English and understand spoken English
• Ability to utilize a personal smart device for apps related to property operations and communication
• Knowledge of Microsoft Suite and property management software

Nice To Haves

• college degree preferred

Responsibilities

• Promotes excellent customer experience by having positive interactions with the residents
• Assists with move-in and move-out processes
• Manages resident documents and additional paperwork as needed
• Handles resident inquiries and concerns to ensure their issues or questions are adequately addressed
• Maintains high customer satisfaction scores by ensuring the residents are treated with care

Benefits

• medical
• dental
• vision
• paid parental leave
• 401k employer match
• excellence rewards
• wellness programs
• 12 paid holidays
• 15 PTO days
• housing discount of 20%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED