Community Relations Representative II

Centene Management Company • Charlotte, NC

13d • Hybrid

About The Position

Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Candidates must reside in North Carolina within Mecklenburg county or surrending counties. This position will support Medicaid region 3. Position Purpose: Provide coverage and develop best possible market penetration for all Medicaid and Medicare products to present to prospective members in his/her assigned territory in accordance with company's policies and programs. Provide greater access to health insurance, by providing education and assistance to individuals. Maintain collaborative relationships with community resource and advocacy groups to build additional community support for current and potential enrollees. Collaborate with internal staff, staff at local and state government agencies and regulatory/accreditation entities to develop and implement processes to better serve enrollees Facilitate on-going communication between the Health plan and community based organizations Assist members in accessing health care, transportation needs and other services or issues as they occur and pertain to members Keep informed and adhere to current information pertaining to marketing activity guidelines set forth by various regulatory agencies, including providing enrollees with all corresponding materials and documentation Research and monitor competitive products and marketing practices Submit special reports regarding the operation of the territory, acceptance or rejection of products, and competitive conditions beneficial to other Marketing initiatives Ability to lift boxes containing marketing materials for events Ability to travel Performs other duties as assigned Complies with all policies and standards Build and sustain strategic relationships with community-based organizations, DSS offices, local health departments, the Enrollment Broker, school systems, and other key community stakeholders to strengthen Carolina Complete Health's regional presence and fulfill contractual community engagement commitments Support member education, outreach, enrollment, retention, Medicaid recertification, and HR1-related renewal efforts to help members understand and maintain their healthcare coverage. Plan, coordinating, and participating in community-based education and outreach activities required under the NC Medicaid contract, including health fairs, community events, awareness campaigns, educational presentations, and Department-requested collaborative events. Collaborate with Marketing, Medicare, Ambetter, providers, local agencies, schools, and community organizations to increase awareness of Carolina Complete Health and support enterprise growth, retention, and member engagement objectives. Support innovative community engagement strategies and sponsorship initiatives that create meaningful member experiences, increase brand recognition, and strengthen Carolina Complete Health's presence in priority communities. Maintain operational excellence through responsible budget management, event documentation, reporting, compliance with requirements, and adherence to approved branding and outreach standards.

Requirements

• Bachelor’s degree in marketing, sales, related field or equivalent experience.
• 4+ years of marketing, sales or community relations or outreach experience, preferably in a managed care or Medicaid environment.

Nice To Haves

• Bilingual is a plus.

Responsibilities

• Provide coverage and develop best possible market penetration for all Medicaid and Medicare products to present to prospective members in his/her assigned territory in accordance with company's policies and programs.
• Provide greater access to health insurance, by providing education and assistance to individuals.
• Maintain collaborative relationships with community resource and advocacy groups to build additional community support for current and potential enrollees.
• Collaborate with internal staff, staff at local and state government agencies and regulatory/accreditation entities to develop and implement processes to better serve enrollees.
• Facilitate on-going communication between the Health plan and community based organizations.
• Assist members in accessing health care, transportation needs and other services or issues as they occur and pertain to members.
• Keep informed and adhere to current information pertaining to marketing activity guidelines set forth by various regulatory agencies, including providing enrollees with all corresponding materials and documentation.
• Research and monitor competitive products and marketing practices.
• Submit special reports regarding the operation of the territory, acceptance or rejection of products, and competitive conditions beneficial to other Marketing initiatives.
• Ability to lift boxes containing marketing materials for events.
• Ability to travel.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Build and sustain strategic relationships with community-based organizations, DSS offices, local health departments, the Enrollment Broker, school systems, and other key community stakeholders to strengthen Carolina Complete Health's regional presence and fulfill contractual community engagement commitments.
• Support member education, outreach, enrollment, retention, Medicaid recertification, and HR1-related renewal efforts to help members understand and maintain their healthcare coverage.
• Plan, coordinating, and participating in community-based education and outreach activities required under the NC Medicaid contract, including health fairs, community events, awareness campaigns, educational presentations, and Department-requested collaborative events.
• Collaborate with Marketing, Medicare, Ambetter, providers, local agencies, schools, and community organizations to increase awareness of Carolina Complete Health and support enterprise growth, retention, and member engagement objectives.
• Support innovative community engagement strategies and sponsorship initiatives that create meaningful member experiences, increase brand recognition, and strengthen Carolina Complete Health's presence in priority communities.
• Maintain operational excellence through responsible budget management, event documentation, reporting, compliance with requirements, and adherence to approved branding and outreach standards.

Benefits

• competitive pay
• health insurance
• 401K
• stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• a flexible approach to work with remote, hybrid, field or office work schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level