Community Relations Rep II- Greater Toledo, Ohio Area

Elevance Health•Columbus, OH

4d•$24 - $36•Hybrid

About The Position

This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. This role is going to be assigned to travel within the following Ohio territory: Greater Toledo area and surrounding counties: Williams, Fulton, Lucas, Defiance, Henry, Wood, Paulding, Van Wert, Mercer, Auglaize, Allen, Putnam, Hardin, Hancok, Ottawa, Sandusky, Seneca, Wyandot. The Community Relations Representative II will be responsible for developing and maintaining Medicaid-plan generated community relations activities, new contacts and/or partnerships in the community. How you will make an impact: Assists with establishing and maintaining positive relationships with community organizations, provider offices, and faith-based organizations; performs activities to enhance presence in the community. Responsible for growing membership through educating and servicing the Medicaid population, including meeting the communities need for ongoing educational and social service outreach to existing and potential members. Leads and manages strategies within a specific territory or business initiative. Acts as liaison with community advocacy groups that impacts target population. Identifies, develops and builds relationships with community organizations, provider offices, and faith based organizations; performs activities to enhance presence in the community. Assists members and potential members with benefit and/or enrollments inquiries. Identifies cultural issues regarding current and potential members and communicate issues to management. Coordinates volunteer activities by planning, organizing and providing volunteer management for events. Responds to requests for funding. Conducts marketing activities, events, exhibits, education, and presentations in an effort to educate members and maintain and/or establish relationships with providers, community, and faith-based organizations. Tracks all marketing and sales activities and maintains sales database. Conducts marketing presentations to increase effectiveness in establishing rapport, assessing individual needs, and communicating product/benefit features and differences. Identifies and enlists the cooperation of individuals, groups, social service agencies and other community organizations in educational and outreach activities. Tracks utilization of company contributions. Develops and implements communication plans. Manages relationships with external constituencies. Ensures consistent compliance with all state, federal, and company specific requirements.

Requirements

Requires a HS diploma or equivalent and a minimum of 2 years of experience in healthcare or sales/marketing environment; or any combination of education and experience, which would provide an equivalent background.
Valid driver's license and access to a motor vehicle with valid motor vehicle insurance required.
Insurance license may be required dependent on state.

Nice To Haves

AD or BA/BS preferred.
Knowledge about provider network that supports the delivery area, knowledge of plan and/or competitors value added benefits preferred.
State health insurance licensure preferred.
Excellent interpersonal and communication skills, with the ability to connect with diverse populations and build strong relationships with community leaders preferred.
Experience in community outreach or with community health workers preferred.
Organizational and Project Management Skills preferred.
Experience with all Microsoft Office, including Excel, Outlook, Word, SharePoint preferred.

Responsibilities

Develops and maintains Medicaid-plan generated community relations activities, new contacts and/or partnerships in the community.
Grows membership through educating and servicing the Medicaid population, including meeting the communities need for ongoing educational and social service outreach to existing and potential members.
Leads and manages strategies within a specific territory or business initiative.
Acts as liaison with community advocacy groups that impacts target population.
Identifies, develops and builds relationships with community organizations, provider offices, and faith based organizations; performs activities to enhance presence in the community.
Assists members and potential members with benefit and/or enrollments inquiries.
Identifies cultural issues regarding current and potential members and communicate issues to management.
Coordinates volunteer activities by planning, organizing and providing volunteer management for events.
Responds to requests for funding.
Conducts marketing activities, events, exhibits, education, and presentations in an effort to educate members and maintain and/or establish relationships with providers, community, and faith-based organizations.
Tracks all marketing and sales activities and maintains sales database.
Conducts marketing presentations to increase effectiveness in establishing rapport, assessing individual needs, and communicating product/benefit features and differences.
Identifies and enlists the cooperation of individuals, groups, social service agencies and other community organizations in educational and outreach activities.
Tracks utilization of company contributions.
Develops and implements communication plans.
Manages relationships with external constituencies.
Ensures consistent compliance with all state, federal, and company specific requirements.