Community Relations Manager - Cortland Hickory Hollow

Cortland•Nashville, TN

1d•Onsite

About The Position

As the Community Relations Manager at Cortland, you will serve as the welcoming face of the community and a critical operational partner. This role combines exceptional resident engagement with strong business support to deliver a premium living experience while ensuring seamless operations in collaboration with Community Management. You will be responsible for operational support, sales and revenue generation, community advocacy, resident experience, and maintaining professionalism and brand alignment.

Requirements

2+ years of measurable sales success in high-velocity, short-cycle sales environments such as multifamily, luxury retail, hospitality, timeshare, premium automotive, or premium lifestyle services
High school diploma or equivalent required
Demonstrated ability to meet or exceed sales quotas, targets, and KPIs
Proven track record in pipeline management and disciplined follow-up
Ability to deliver exceptional resident experience and consistently exceed customer expectations
Skilled in collaborating with onsite teams and support partners to achieve community goals
Strong organizational abilities with experience in administrative processes, compliance, and operational support
Excellent verbal and written communication skills; adept at building rapport and maintaining professional relationships
Skilled in resolving complex resident concerns with empathy, urgency, and professionalism
Proficient in property management software, CRM systems, and Microsoft Office Suite
Advanced ability to leverage social media platforms for marketing, engagement, and brand storytelling
Embodies company values and premium brand standards
Professional appearance and executive presence required

Nice To Haves

Bachelor's degree or equivalent preferred

Responsibilities

Assist the Community Manager/Senior Community Manager in leading the onsite team, ensuring daily operations comply with company standards and regulatory requirements, including safety protocols, OSHA regulations, and Fair Housing guidelines.
Conduct regular community inspections, including vacant units, make-ready apartments, and model homes, as well as move-in and move-out walkthroughs.
Monitor the property for policy violations, maintenance needs, and overall curb appeal, addressing issues promptly to maintain brand standards.
Manage and nurture vendor relationships to ensure quality service and timely project completion.
Partner with onsite teams and the Center of Excellence to drive occupancy and revenue by meeting and exceeding leasing goals, conversion rates, and key performance indicators (KPIs).
Drive occupancy and revenue by achieving and exceeding leasing goals, conversion targets, and KPIs.
Actively manage your sales pipeline—follow up promptly, nurture potential residents, and close leases with confidence.
Use consultative selling techniques to uncover needs, present solutions, and create value that resonates with each potential resident.
Keep CRM records accurate and up to date for all potential resident interactions.
Monitor and report on lead activity, conversion metrics, and pipeline health.
Stay organized and disciplined to ensure timely follow-up and consistent engagement.
Guide potential residents through the leasing process with confidence and care, making it a simple, stress-free, and enjoyable journey that reinforces our brand promise of better living.
Deliver a concierge-level experience by anticipating needs, offering personalized solutions, and creating memorable interactions.
Build lasting relationships that inspire loyalty and referrals through exceptional service.
Represent the community as an ambassador, showcasing not just homes but a lifestyle of comfort, convenience, and premium living.
Handle objections gracefully, turning challenges into opportunities.
Establish, manage, and maintain marketing programs and social media presence to attract and retain residents.
Plan and execute resident events and engagement programs that strengthen community ties.
Maintain integrity, accountability, and reliability in all aspects of performance.
Maintain a polished, approachable presence that reflects our premium brand standards in every interaction.