Community Relations Lead

City of Charlotte•Smith, OH

5d•$81,226 - $116,763•Onsite

About The Position

The Community Relations Lead performs advanced professional work in community relations, outreach, and engagement; investigates discrimination complaints; and carries out program administration to support community initiatives, resident services, public engagement, and partnership activities. Leads complex community relations programs, serves as a subject matter resource on community issues and engagement strategies, facilitates resolution of sensitive concerns, and collaborates with internal and external stakeholders to improve community outcomes and service delivery. Administer the local Fair Housing Ordinances and Nondiscrimination Ordinance (NDO). Under the direction of the Fair Housing manager, serve as the supervisor of the NDO team. Serve as the primary quality-control reviewer for NDO investigations before Fair Housing Manager review, ensuring each case is complete, accurate, grammatically and structurally sound, properly documented, jurisdictionally eligible, and supported by sufficient investigation and evidence; identify and resolve deficiencies, inconsistencies, or missing information before advancing the case for management review. Responsible for NDO team management to include establishing performance metrics, providing performance feedback, monitoring caseload and completing annual evaluations. Receive, investigate, and seek resolution to complaints of discrimination, or unfair treatment in housing, employment and public accommodations. Administer fair housing and NDO training programs, fair housing real estate testing programs, and serve as subject matter expert and resource for subcommittees, task forces, and community coalitions. Prepare and present reports, presentations, correspondence, recommendations, and program documentation for leadership, stakeholders, community groups, and governing bodies. Build and maintain collaborative relationships with residents, community organizations, advocacy groups, educational institutions, governmental agencies, businesses, and partner organizations. Respond to complex community concerns, complaints, inquiries, and sensitive issues requiring independent judgment and resolution. Develop campaigns and community outreach initiatives to increase awareness about rights and protections under Fair Housing and NDO. Identify community needs and work with staff across the department to meet those needs. Serve as staff liaison to the assigned subcommittee of the Community Relations Committee. Perform other related duties as assigned.

Requirements

Knowledge of community relations, public engagement, and community outreach practices
Knowledge of mediation, conflict resolution, conciliation, crisis intervention, and stakeholder engagement strategies
Knowledge of related federal, state and local laws, ordinances and regulations regarding civil rights and discrimination
Knowledge of program administration, program evaluation, and service delivery practices
Knowledge of community resources, human services programs, and partnership development principles
Knowledge of research, data collection, analysis, reporting, and performance measurement methodologies
Knowledge of public presentation, facilitation, training, and community education techniques
Knowledge of applicable federal, state, and local laws, regulations, policies, and procedures related to assigned programs
Knowledge of organizational and community engagement practices that support collaborative problem-solving and service delivery
Skills in leading community programs, initiatives, and engagement efforts
Skills in leading teams, overseeing team outcomes, and identifying growth opportunities
Skills in analyzing information, evaluating program performance, and developing recommendations
Skills in building partnerships and collaborative relationships with diverse stakeholders
Skills in facilitating mediation, conflict resolution, and problem-solving activities
Skills in preparing reports, presentations, correspondence, and program documentation
Skills in communicating effectively with diverse audiences and stakeholder groups
Skills in providing training, guidance, and technical assistance
Skills in exercising sound judgment and independent decision-making
Skills in managing multiple priorities and sensitive situations simultaneously
Skills in developing strategies that improve program effectiveness and community outcomes
Ability to analyze, investigate and conciliate complaints of individuals or groups
Ability to make decisions independently within general policies and guidelines
Ability to establish and effective working relationships with diverse community groups and stakeholders

Nice To Haves

Experience working with legal, regulatory, or compliance matters, including interpreting policies, agreements, regulations, and requirements and coordinating with internal or external stakeholders to ensure compliance.

Responsibilities

Administer the local Fair Housing Ordinances and Nondiscrimination Ordinance (NDO).
Serve as the supervisor of the NDO team.
Serve as the primary quality-control reviewer for NDO investigations before Fair Housing Manager review, ensuring each case is complete, accurate, grammatically and structurally sound, properly documented, jurisdictionally eligible, and supported by sufficient investigation and evidence; identify and resolve deficiencies, inconsistencies, or missing information before advancing the case for management review.
Responsible for NDO team management to include establishing performance metrics, providing performance feedback, monitoring caseload and completing annual evaluations.
Receive, investigate, and seek resolution to complaints of discrimination, or unfair treatment in housing, employment and public accommodations.
Administer fair housing and NDO training programs, fair housing real estate testing programs, and serve as subject matter expert and resource for subcommittees, task forces, and community coalitions.
Prepare and present reports, presentations, correspondence, recommendations, and program documentation for leadership, stakeholders, community groups, and governing bodies.
Build and maintain collaborative relationships with residents, community organizations, advocacy groups, educational institutions, governmental agencies, businesses, and partner organizations.
Respond to complex community concerns, complaints, inquiries, and sensitive issues requiring independent judgment and resolution.
Develop campaigns and community outreach initiatives to increase awareness about rights and protections under Fair Housing and NDO.
Identify community needs and work with staff across the department to meet those needs.
Serve as staff liaison to the assigned subcommittee of the Community Relations Committee.
Perform other related duties as assigned.