Community Relations Coordinator (CRC) (24726)

Cantex Continuing Care Network•Round Rock, TX

8d•Onsite

About The Position

The Community Relations Coordinator (CRC) is responsible for building the Community's census by coordinating referrals, tours, and admissions. This role ensures all necessary information is obtained, documented, and communicated to the appropriate staff, and is responsible for the timely conversion of inquiries into admissions.

Requirements

Preferably one-year experience in a long-term care setting with demonstrated evidence of census development.
Excellent verbal and written skills required; public speaking skills may be necessary.
Ability to read, write, and speak English.

Responsibilities

Responsible for obtaining family commitment to tour Community on viable referrals.
Conducts a professional tour utilizing clinical and financial personnel with the objective of gaining admission.
Conducts the admission process of signing and explaining admission policies and procedures to residents and family.
Ensures all paperwork is complete upon admission.
Coordinates gaining admission approval for all referrals.
Ensures that budgeted census mix is met or exceeded.
Attends daily department manager meetings to update on referrals, admissions, and follow up on all outstanding issues to obtain admission.
Responsible for a ninety-day marketing plan to achieve goals for occupancy and quality mix targets.
Identifies barriers to the admissions process and communicates barriers to the Executive Director and Director of Business Development.
Responsible for conducting sales calls to designated targeted referral sources which may include but not be limited to physicians, hospitals, social workers, and community organizations.
Documents all necessary information on inquiries utilizing the inquiry follow-up log.
Serves on various committees as requested by the Executive Director.
Has reviewed Cantex Continuing Care Networks Clinical Policies and Procedures for Abuse Prevention and knows the employee's responsibility to enforce it.
Attends weekly in-services, understands, and complies with Resident Care Management Systems.
Responsible for assuring patient/resident safety.
Performs other duties and/or tasks as assigned.