Community Relations Coordinator

Cogir of Brentwood•Brentwood, CA

1d•Onsite

About The Position

Cogir Senior Living, a leader in senior housing with communities in 11 states, is seeking a Community Relations Coordinator (Sales Coordinator). This role is crucial for ensuring a smooth transition for new residents and fostering relationships within the community. The ideal candidate will have in-depth knowledge of the property's offerings, represent the community effectively to referral sources and potential clients, and build strong connections with residents, families, partners, and local organizations. Cogir values a human-focused, creative, and excellent culture, aiming to enrich residents' lives and provide a supportive environment for team members. Candidates from retirement living, hotel, and real estate industries are encouraged to apply.

Requirements

A High School diploma is required.
Proven success in achieving sales goals and quotas.
A positive team player mentality and passion for serving seniors.
Ability to work in a fast-paced environment and capacity to work evenings and/or weekends if needed.
Knowledge of various computer systems, particularly Excel, Word, and Outlook.
A valid driver’s license.

Nice To Haves

A bachelor's degree in marketing, business, or a related field is preferred, or an equivalent combination of experience and education.
At least 2 years of experience in retirement housing, hospitality, or healthcare sales and marketing is preferred.
Experience with Yardi or similar CRM software preferred.

Responsibilities

Assist the Community Relations Director in implementing plans to acquire and manage leads and increase census.
Qualify prospects, convert qualified prospects to tours, and convert tours to deposits utilizing the sales process.
Handle all inbound telephone, walk-in, and mail inquiries, including completing the inquiry information form, entering inquiry information into the sales and marketing database, and following up with correspondence.
Offer community tours and share marketing materials with prospective residents and their families.
Assist the Community Relations Director in preparing routine and special sales and marketing reports.
Follow up with all potential residents, referral sources, or interested parties.
Assist with preparing all required sales reports and sales activity boards.
Assist with preparing and processing all required information for a successful move-in.
Aid residents and their family members with the adjustment to the facility during and after move-in.
Maintain the community's Customer Relationship Management software (CRM), Yardi, accurately and promptly.
Establish relationships between residents, department heads, and staff who provide services daily to maintain high resident satisfaction.
Understand the community's care regulations to ensure proper placement and education for prospects.
Assist with the setting up and tearing down of special events.