Community Relations Coordinator/Sales Coordinator

Cogir of Tigard•Tigard, OR

2d•Onsite

About The Position

Cogir Senior Living, based in Scottsdale, Arizona, oversees a network of senior living communities across 11 states. They are a leader in senior housing focused on growth, exceptional resident care, and a supportive team environment. Cogir's culture is built on human focus, creativity, and excellence, aiming to enrich residents' lives and foster fulfilling careers. The Community Relations Coordinator (Sales Coordinator) is crucial for the smooth transition of new residents, possessing in-depth knowledge of the community's offerings to represent it effectively to referral sources and potential clients. This role involves fostering relationships with residents, families, partners, and local organizations to promote the community and ensure a thriving environment. The ideal candidate is dynamic, empathetic, detail-oriented, and passionate about improving seniors' lives, with experience welcomed from retirement living, hotel, and real estate industries.

Requirements

A High School diploma is required.
Proven success in achieving sales goals and quotas.
A positive team player mentality and passion for serving seniors.
Ability to work in a fast-paced environment and capacity to work evenings and/or weekends if needed.
Knowledge of various computer systems, particularly Excel, Word, and Outlook.
A valid driver’s license.

Nice To Haves

A bachelor's degree in marketing, business, or a related field is preferred, or an equivalent combination of experience and education.
At least 2 years of experience in retirement housing, hospitality, or healthcare sales and marketing is preferred.
Experience with Yardi or similar CRM software preferred.

Responsibilities

Assist the Community Relations Director in implementing plans to acquire and manage leads and increase census.
Qualify prospects, convert qualified prospects to tours, and convert tours to deposits utilizing the sales process.
Handle all inbound telephone, walk-in, and mail inquiries, including completing the inquiry information form, entering inquiry information into the sales and marketing database, and following up with correspondence.
Give community tours and provide marketing information to prospective residents and families.
Assist the Community Relations Director in preparing routine and special sales and marketing reports.
Follow up with all potential residents, referral sources, or interested parties.
Assist with preparing all required sales reports and sales activity boards.
Assist with preparing and processing all required information for a successful move-in.
Aid residents and their family members with the adjustment to the facility during and after move-in.
Maintain the community's Customer Relationship Management software (CRM) Yardi accurately and timely.
Establish relationships between residents, department heads, and staff who provide services daily to maintain high resident satisfaction.
Understand the community's care regulations to ensure proper placement and education to prospects.
Assist with the setting up and tearing down of special events.