Community Relations Coord

Hillsborough County • Tampa, FL

1d • Onsite

About The Position

Performs outreach and community relations duties utilizing a wide range of activities to build and foster relationships that will engage and educate the community about Hillsborough County Services, programs and initiatives.

Requirements

• Skilled in developing and managing comprehensive communications plans to support department initiatives
• Experienced in verbal and preparing written communications including presentations, reports, etc.
• Experienced in compiling and interpreting data for reports for various projects and events
• Experience in working outreach and special events that support vulnerable populations
• Experienced in working directly with vulnerable populations
• Strong background in working with managing complex customer service cases
• Experience in human services resources in the community - continuum of care for homelessness, human services, and affordable housing resources.
• Experienced in budget management for projects, data validation and reporting, and technical documentation.
• Skilled in collaborating with external and internal partners on special projects and events
• Proven ability to collaborate across internal departments to achieve organizational goals.
• Experienced interfacing with external agencies that support vulnerable populations
• Graduation from an accredited four-year degree granting college or university; AND Three years of experience in community outreach coordination, planning and implementing or managing community relations or community education/outreach programs; OR An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.
• Knowledge of functions, activities, requirements, procedures, objectives and regulations of the specific program/functional area to which assigned.
• Knowledge of English grammar, punctuation, and spelling.
• Knowledge of audiovisual presentation equipment.
• Skill in conducting presentations to groups.
• Excellent time management and organizational skills.
• Ability to collect and organize data and develop presentations.
• Ability to use considerable initiative, think independently, and exercise sound judgment.
• Ability to establish and maintain effective working relations with others within and outside own organization.
• Ability to write effectively and speak eloquently.
• Ability to deal courteously and effectively with the public.
• Ability to plan, organize, and supervise the work of others.
• Ability to manage multiple tasks.

Nice To Haves

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Responsibilities

• Formulates comprehensive program plans and strategies pertaining to developing and improving community relations.
• Coordinates studies to determine program priorities relative to fund utilization and resource allocation.
• Conducts pertinent statistical research and program analysis for community outreach activities planning to promote a positive informative relationship between county government and the community.
• Provides liaison and coordinates with other branches/sections within own organization and external agencies/departments to ensure flow of information and services; interprets and explains applicable regulations, functions and procedures.
• May prepare written and visual presentations to staff, citizen's groups, and community organizations.
• Conducts outreach through community events, community-based agencies and organizations.
• Compiles data and participates in preparing statistical analyses and reports of activities and achievements.
• May supervise and participate in the hiring of subordinate staff personnel engaged in program development, administration, and evaluation.
• Performs other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees