Community Recovery Senior Manager Work from home

American Red Cross • Statewide, DC

36d • Remote

About The Position

The American Red Cross Disaster Cycle Services Long-Term Recovery (LTR) team is seeking an innovative recovery professional to lead the design and implementation of Red Cross long-term recovery programming, with a focus on community mobilization and workforce development. This role partners with Red Cross divisions, regions and community organizations to support the transition from disaster response to long-term recovery, and to build a skilled volunteer cadre to assist in community recovery efforts. It works with community-based recovery groups to support effective program delivery driving successful long-term recovery outcomes. This position collaborates closely with national headquarters, region, division and cadre management functions to ensure the Community Recovery workforce is prepared to meet evolving community recovery needs.

Requirements

• Bachelor’s degree or equivalent combination of education and experience required.
• Minimum of 7 years of experience in community outreach, volunteer engagement, partner-agency relations, and disaster response/recovery preferable.
• Familiarity with long-term recovery programs and structures, disaster case management processes, response/recovery operational structures, and volunteer engagement.
• Experience with design and delivery of programs and training.
• Excellent interpersonal, verbal and written communication skills
• Ability to manage multi-stakeholder programs with measurable outcomes.
• Ability to influence without direct authority.
• Experience conducting and applying community needs assessments.
• Demonstrated sound judgment, making timely, informed decisions in complex situations.
• Proven ability to manage community recovery programs from planning through continuous improvement.
• Ability to analyze data and act to improve performance metrics and outcomes.
• Strong problem-solving skills with the ability to proactively address challenges and develop effective, community-centered solutions.
• Ability to work independently and collaboratively while prioritizing and managing multiple tasks in a fast-paced environment.
• Advanced written and verbal communication and presentation skills.
• Ability to deliver equitable, consistent recovery services aligned with organizational standards.
• Ability to operate effectively in ambiguous and dynamic environments.
• Ability to translate program needs into workforce capability requirements.
• Experience partnering with workforce or HR talent development functions.
• Ability to identify skill gaps and recommend development strategies.
• Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.

Responsibilities

• Identify sustainable programming in alignment with known community recovery needs and priorities in the long-term recovery phase.
• Support Red Cross Long-Term Recovery Operations to integrate LTR programs and services into broader community recovery plans.
• Establish and maintain strong partnerships with community-based recovery groups and other relevant stakeholders involved in long-term recovery efforts, to facilitate communication, coordination, and collaboration.
• Expand partnerships and promote resource sharing to improve community-based recovery outcomes.
• Identify opportunities for continuous process improvement and program evolution, including advancing support for diversity, equity, and inclusion in program and process.
• Develop, prepare and deliver reports, briefings, and presentations for internal and external stakeholders.
• Collaborate across the Long-Term Recovery Section.
• Support development of guidance for integrating grants, preparedness, and individual resilience programs within community recovery.
• Work with stakeholders across Community Operations, other branches, and region/division teams to develop, implement, and evaluate a unified community mobilization strategy for both steady-state and operational settings.
• Collaborate with cadre managers and national, division, and region stakeholders to recruit, develop, and engage a highly skilled volunteer workforce supporting community recovery.
• Assess and identify opportunities for cadre engagement and development.
• Plan and deliver training to build volunteer cadre skills aligned with community recovery needs.
• Coordinate with Long Term Recovery Section, Workforce Engagement and Training to ensure ample learning opportunities (courses/sessions and leader development opportunities) are available and aligned to skill and responder needs.
• Regularly conduct continuing education calls to inform, communicate, and engage the workforce with program, policy, and system changes to ensure cadre members receive timely, accurate updates increasing clarity and engagement.
• Identify opportunities for the workforce to engage in active/experiential learning and peer learning activities to ensure responders learn through active, hands on, and peer-supported experiences that reinforce skill application and retention.
• Support onboarding of Community Recovery Managers at the onset of LTROs.
• Support the transition from response to Long-Term Recovery Operations (LTRO), including conducting and presenting community needs assessments to inform LTRO priorities.
• Other duties as assigned.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Senior