Community Programs Specialist
About The Position
The Community Programs Specialist serves as a key member of the Community Programs and Customer Service teams, providing exceptional customer service while supporting the planning, coordination, administration, and delivery of programs and services for adults age 55 and better. This position functions as a cross-departmental resource, assisting with member registration, participant engagement, program logistics, facility operations, tours, events, communications, and administrative support. The Specialist helps ensure a welcoming, inclusive, and positive experience for members, guests, volunteers, and community partners while advancing SourcePoint's mission of helping older adults live well after 55. The ideal candidate is highly organized, customer-focused, technologically proficient, adaptable, and enjoys working with older adults in a fast-paced community center environment.
Requirements
- Exceptional customer service and interpersonal skills.
- Ability to communicate effectively with older adults, caregivers, staff, volunteers, and community partners.
- Strong verbal and written communication skills.
- Excellent organizational skills with strong attention to detail.
- Ability to manage multiple priorities and meet deadlines.
- Ability to remain calm and professional in challenging situations.
- Strong problem-solving and critical-thinking skills.
- Proficiency with Microsoft Office 365 including Outlook, Word, Excel, Teams, and SharePoint.
- Ability to learn and effectively utilize ACTIVE Net and other agency software.
- Commitment to creating a welcoming, inclusive, and age-friendly environment.
- Ability to work independently and collaboratively as part of a team.
- High school diploma or equivalent.
- Minimum two years of experience in customer service, community programs, recreation, hospitality, administrative support, or a related field.
Responsibilities
- Serve as a primary point of contact for members, guests, participants, and visitors.
- Greet visitors professionally and create a welcoming first impression of the organization.
- Assist participants with registrations, memberships, program enrollments, resource navigation, and payments.
- Process transactions accurately using ACTIVE Net and other agency software systems.
- Answer phones, emails, and in-person inquiries regarding programs, services, events, and agency resources.
- Assist participants with navigation of online registration and account management tools.
- Conduct facility tours for prospective members and community partners.
- Maintain a thorough knowledge of SourcePoint programs, services, eligibility requirements, and community resources.
- Resolve routine customer concerns and escalate complex issues as appropriate.
- Provide administrative support for Community Programs including Arts & Education, Community Engagement, Social Programs, and special events.
- Assist with program registration, attendance tracking, waitlist management, and participant communication.
- Maintain accurate program records and participant data.
- Generate reports and retrieve data using ACTIVE Net and other software systems.
- Assist with scheduling, room reservations, program logistics, and supply management.
- Support quarterly program guide preparation and program marketing efforts.
- Assist with instructor, presenter, and volunteer communications.
- Support program evaluation efforts through attendance tracking, surveys, and participant feedback collection.
- Provide on-site support for programs, workshops, social activities, and special events.
- Assist with room setup, participant check-in, audiovisual equipment, and event logistics.
- Monitor program spaces to ensure participant needs are addressed promptly.
- Provide support to instructors, presenters, volunteers, and vendors.
- Assist with evening and occasional weekend programs and events.
- Facilitate activities or social programs as assigned.
- Support agency-wide events, community outreach activities, and membership engagement initiatives.
- Serve as a resource for customer service, tour concierge, and other member-facing functions.
- Assist with agency supply inventory and ordering.
- Monitor lost-and-found procedures and facility readiness.
- Assist with facility opening, closing, and person in charge responsibilities as assigned.
- Support cross-departmental projects and operational initiatives.
- Participate in staff meetings, trainings, and continuous improvement activities.
- Perform other duties as assigned to support organizational operations and mission fulfillment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
