Community Programs Administrative Specialist

Cleveland Metroparks • Garfield Heights, OH

2d • Onsite

About The Position

The Community Programs Administrative Specialist supports the operations of the Community Programs Division by coordinating program schedules, assisting with administrative tasks, preparing reports, and delivering high-quality customer service to visitors and partner organizations. Working closely with the Senior Manager of Community Programs, this role helps ensure the smooth and efficient functioning of all division activities.

The ideal candidate is a highly organized, detail-oriented professional with a strong commitment to public service and environmental education. They excel at multitasking, communicate clearly, and provide exceptional customer service. They demonstrate proficiency with administrative coordination and software tools, work well both independently and collaboratively, take initiative, and consistently maintain accuracy in their work. Their positive attitude and reliability contribute to a supportive and productive team environment.

Requirements

• High School Diploma or GED required supplemented by three years of experience in office management, professional communications, or customer service; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
• Valid driver’s license under the laws of the State of Ohio required.
• Proficiency in Microsoft Office Suite, especially Outlook, Excel, and Word.
• Strong interpersonal skills and ability to work effectively with staff, volunteers, and the public.
• Excellent written and verbal communication skills.
• High level of accuracy and organizational ability.
• Ability to manage multiple tasks and meet deadlines.
• Ability to work independently and exercise discretion, including handling confidential information.
• Professional demeanor and collaborative attitude.

Responsibilities

• Coordinates scheduling of educational programs, staff, and facility spaces using calendar software.
• Assists with daily operations including opening/closing the building, maintaining cleanliness, and restocking supplies.
• Manages purchasing and bookkeeping tasks, including budget tracking, invoice processing, and reporting.
• Tracks attendance for programs, rentals, and walk-in visitors using web-based software.
• Provides customer service by answering phones, responding to inquiries, managing departmental email inboxes, and assisting visitors.
• Supports program publication by proofreading, editing content, updating the website, and managing promotional materials.
• Maintains records and reports in compliance with park district policies.
• Participates in required meetings and training sessions, including CPR certification, financial protocol training, and other relevant professional development activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED