Harvey West Studios (HWS) Community Program M

Housing Matters

just now•Onsite

About The Position

Harvey West Studios (HWS) is the largest permanent supportive housing facility in Santa Cruz County, home to 120 residents. The HWS Community Program Manager will oversee resident care at Harvey West Studios, and act as a coordinator to connect residents with support services to ensure long term stability. The ideal candidate possesses strong crisis management capabilities, demonstrates the ability to apply the principles of Housing First, Trauma-Informed Care, and Harm Reduction, and has proven experience effectively implementing and maintaining clear rules and boundaries. This position will report to the Housing Matters Chief Compliance Officer.

Requirements

5+ years of experience in providing direct social services to disenfranchised communities required
3+ year of experience with program management and housing stabilization
Supervisory experience required
Experience managing residential care or permanent supportive housing programs
Bachelor’s degree in related field or equivalent work experience required.
Possession of a valid California Class C Driver's License, or must be able to provide suitable transportation which is approved by the organization as required.
Training and expertise knowledge of the following areas are required: De-escalation, Motivational Interviewing, Trauma Informed Care, Strengths Based Case Management, Principles of Housing First, Harm Reduction
Proficient computer skills required (Microsoft and google suite). HMIS or database management experience required.

Nice To Haves

Master’s degree preferred.
Bilingual English and Spanish speaking preferred
CPR and First Aid training preferred (training available upon hire and offered by facility).

Responsibilities

Oversees and connects residents with support services for housing stabilization.
Manages a Supportive Housing Case Manager who provides case management services to residents.
Creates and oversees processes, policies and procedures for residents and visitors that aligns with Housing First ideologies and Housing Matters’ mission, vision and values.
Effectively implements and upholds rules and boundaries that support a safe and healing environment for all residents.
Collaborates with staff and community partners to facilitate placement of residents and ongoing stabilization services including leading recurring service coordination meetings and ensuring effective delivery of stabilization services.
Proactively addresses residential needs, including facilitating conflict resolution, mediating disputes, and reinforcing community standards.
Facilitates and implements programming that supports community integration of residents at Harvey West Studios and the broader Santa Cruz community.
Creates and administers onboarding experience to welcome new residents into the community and support with a successful transition into housing.
Ensures efficient program administration and compliance with grant and documentation requirements.
Mentors and support staff; schedules and maintains weekly 1x1s and team meetings.
Models and maintains confidentiality and demonstrates dignity and respect of all participants and residents at all times.
Meets all administrative requirements including providing KPI reporting, monthly program data reports, recordkeeping, data entry, HMIS, attending staff meetings, etc.
Understands and implements principals of Housing First, Harm Reduction and Trauma Informed Care in all interactions.
Collaborates closely with the property management company to ensure compliance with and maintenance of all housing and safety requirements.
Works in collaboration with a team of shelter program managers, facilities manager, to improve the experience of residents and shelter guests and ensure a safe, clean, and welcoming environment.
Act as a community leader in serving individuals and families experiencing homelessness.
Completes all manager duties including hiring, supervision and performance monitoring.
Manages grants and funding sources for assigned programs.
Engage in communication of housing, and other relevant services to program participants.
Additional regulatory requirements as assigned.

Benefits

6 Medical plans - 100% employee coverage for select plans
Dental - 100% employee coverage
Vision - 100% employee coverage
Life insurance (UNUM) - 100% employee coverage
Chiropractic and Acupuncture (for those who elect medical insurance) - 100% employee coverage
403b Retirement Savings matched up to 3% dollar-for-dollar with no vesting period
Employee Assistance Program (EAP) and Travel Assistance
PTO: 20 days annually
1 paid floating holiday
9 paid holidays