Community Program Aide

Johnson County•Iowa City, IA

9d•$22 - $26•Hybrid

About The Position

Under general supervision of the Youth and Family Services Manager, complete intake assessment and provide support for successful implementation of Social Services initiatives which may include; General Assistance, Empowerment, Focus on Youth, Volunteer Income Tax Assistance Programs among others. Process applications for early childhood programs such as child care scholarships. Assist with outreach efforts to promote various Social Services programs.

Requirements

Basic office practices and procedures including record keeping and filing systems
Basic computer skills such as Microsoft Office software; including Excel
Basic mathematical computation
Techniques of interviewing, including accurately collecting, evaluating, verifying and recording information
Community organizations and services available to meet the needs of low-income adults and children
English language to include grammar, spelling, sentence structure, vocabulary and proofreading skills
Learn, apply, and articulate departmental policies and procedures
Maintain confidentiality and security of information as appropriate
Represent Johnson County and perform duties in a professional, responsible and trustworthy manner
Establish and maintain effective working relationships with co-workers, clients, other social service agencies, and members of the public
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Provide customer service that is courteous and responsive
Communicate effectively with persons representing widely divergent backgrounds, interests, and points of view
Organize and prioritize multiple responsibilities
Work independently on projects
Collect data, keep accurate records, and ensure timely preparation of reports
Communicate effectively both orally and in writing
Be detail-oriented when working with documents and information
Follow complex oral and written instructions
Use a computer for the purposes of data entry, word processing, spreadsheets, presentations, e-filing, virtual meetings, web-based databases, email and Internet
Operate common office equipment such as calculators, fax and postage machines, photocopiers, multi-line telephones and scanners
Handle low to moderate levels of stress, meet deadlines and solve problems appropriate to the position
Have clarity of speech and hearing which permits effective communication
Have sufficient vision which permits moderate production and review of a wide variety ofmaterials in both electronic and hardcopy forms
Have sufficient manual dexterity to make handwritten notations and which permits moderate use of a keyboard and mouse
Have sufficient personal mobility to complete work and attend meetings at various county facilities and other locations
Stand, sit, squat, kneel, bend, twist, and reach as needed
Lift and/or move up to 25 pounds as needed
High school graduate or equivalent and two (2) year experience providing customer service in the human services related field.

Nice To Haves

Previous experience working with low-income individuals and diverse populations preferred.

Responsibilities

Interpret and explain various programs to applicants, clients and the public
Assist with scheduling of appointments for various programs
Interview applicants in the office, on the telephone, via video conferencing, and at other locations as needed, and assist with completion of applications
Collect and interpret applicant documentation for program aptness and application completeness
Prepare and maintain appropriate documentation
Provide individuals and families with information, referrals and aid in accessing supportive services
Process weekly claims
Collect, input and track financial and program data in spreadsheets and database and develop reports, as needed for in- house programs
Collect quarterly reports and other program materials for various grant funded projects
Assist with implementation of the Volunteer Income Tax Assistance (VITA) clinics, including ordering supplies, scheduling appointments, coordinating translation services, distributing promotional materials and providing staff support at clinics
Assist with implementation of family support programs, including the distribution of infant/toddler car seats and portable baby-safe sleep items
Post and distribute agendas and minutes for various committees and boards and ensure compliance with applicable open records and open meetings laws
Records and transcribes official minutes of various committees and board meetings
Perform general clerical duties such as filing, photocopying and completing internal forms.
Attend work-related meetings, trainings, and conferences as required
Perform all work duties and activities in accordance with County policies, collective bargaining agreement, procedures, and safety practices
Provide front desk coverage in the absence of the Johnson County Social Services Community Program Aid – Front Desk and other co-workers
Attend work regularly at the designated place and time