Community Pharmacy Technician - Call Center Agent/Float
About The Position
Join our dynamic Mizzou Pharmacy team as a full-time pharmacy technician, where your expertise will make a meaningful impact on the health and well-being of our community! We are seeking a pharmacy technician call center agent to support multiple community pharmacy locations. In this role, you will assist patients and healthcare providers by answering incoming calls, helping with prescription refill requests, addressing customer inquiries, and providing exceptional customer service. This position offers the opportunity to work closely with pharmacy teams across several locations and may include floating between pharmacies and assisting with in-store pharmacy operations as needed. The ideal candidate is an experienced pharmacy technician that is customer-focused, adaptable, and committed to helping ensure a positive experience for every patient.
Requirements
- Must apply prior to hire for Pharmacy Technician or Pharmacy Intern licensure by the Missouri Board of Pharmacy.
Nice To Haves
- Customer-focused
- Adaptable
- Experienced pharmacy technician
Responsibilities
- Prepare, dispense, and distribute medications.
- Communicate effectively with multidisciplinary teams, patients, and other pharmacy employees.
- Provide on-the-job training to new personnel and assist in evaluating the progress of new employees.
- Receive prescriptions, complete data entry of prescription orders in the pharmacy dispensing software, and adjudicate third-party insurance claims.
- Prepare and label prescriptions consistent with state and federal labeling guidelines.
- Conduct point-of-sale transactions that require proper cash handling, offer patient counseling, and comply with all out-window procedures for patient safety.
- Answer telephones and handle calls that do not require the personal attention of a pharmacist.
- Deliver quality customer service in all interactions with patients.
- May complete unit/department-specific duties as outlined in department documents.
Benefits
- Health, vision and dental insurance coverage starting day one
- Generous paid leave and paid time off, including ten holidays
- Multiple retirement options, including 100% matching up to 8% and full vesting in three years
- Tuition assistance for employees (75%) and immediate family members (50%)
- Discounts on cell phone plans, rental cars, gyms, hotels and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
