Community Pets Coordinator

ANIMAL CARE & CONTROL OF NYC • New York, NY

15h • Hybrid

About The Position

Animal Care Centers of NYC (ACC) is seeking a dynamic, compassionate, organized, and detail-oriented individual to join our team in support of our mission to keep pets together with their human families by providing access to necessary resources. Reporting to our Senior Manager, Community Resources, the Community Pets Coordinator will be an integral member of the Community Pets team. The Coordinator will support the team in executing vaccine clinics, spay/neuter clinics, pet food pantries, and other programming by providing strong administrative, logistical, and customer service support. This is an exciting opportunity for someone who wants to help both people and animals in need.

Requirements

• High School Diploma or GED required.
• Minimum of two years of experience in customer service, non-profit work, community outreach, social work, advocacy, or counseling highly preffered.
• Knowledge about dogs and cats and comfort being around all kinds of dogs and cats required.
• Valid and current driver's license and ability to comfortably drive an ACC cargo van in the boroughs of NYC.
• Computer literacy in Microsoft Office, Google Workspace, and Airtable, with the ability to learn new databases and software.
• Comfortable calling and speaking on the phone with clients, program sites, and other organizations.
• Must be able to lift a minimum of 50 lbs.

Nice To Haves

• College degree or some college preferred.
• Ability to work a varying schedule that includes weekend days, and to work successfully both in the field and in an office.
• Ability to travel to and work in all five boroughs of NYC for community events.
• Ability to remain calm, assertive, and professional in stressful situations.
• Detail-oriented multi-tasker with excellent written and verbal communication skills.
• An outgoing "people person" who communicates in a supportive, non-judgmental manner with people of varying backgrounds, income levels, cultures, and struggles.
• A self-starter who works well both independently and as part of a team, with a high level of integrity, professionalism, and punctuality.
• Experience and comfort being around animals, including hands-on experience with dogs and cats, preferred.
• Bilingual or working proficiency in Spanish, strongly preferred.

Responsibilities

• Manage program email inboxes, maintain client data, create and update flyers, and maintain lists of partner organizations and community resources.
• Engage with clients about ACC's mission and services, assist with animals at events, and support transport of supplies.
• Participate in vaccine clinics, spay/neuter events, and food pantries, and track and maintain supplies for Community Pets programming.
• Review and flag incoming service requests for the team to prioritize, ensuring urgent needs are escalated promptly.
• Monitor program email inboxes and reply to client inquiries in a timely and effective manner.
• Input client data into ACC databases following community vaccine clinics and spay/neuter events.
• Perform data entry into ACC databases for various surrender prevention cases.
• Create, update, and manage an array of pet-related informational flyers for use throughout the organization.
• Maintain and update an existing list of human food pantries that provide pet resources.
• Maintain and update an existing list of human services and pet support organizations for referrals and partnerships.
• Support the team in researching potential clinic sites in underserved neighborhoods as directed.
• Assist in scheduling client pickups, appointments, and other logistics.
• Effectively communicate ACC's mission and the Community Pets Program's services to internal and external parties.
• Participate in Community Pets Vaccine Clinics, Spay/Neuter events, Pet Food Pantries, and other events as needed.
• Assist with handling animals at events, as needed.
• Follow up with clients receiving various services, as needed.
• Transport or arrange transport of food between ACC and clients as needed.
• Communicate effectively and compassionately with a diverse clientele in a non-judgmental and supportive manner by phone, text, and email.
• Explain surrender prevention services to clients in a non-judgmental and supportive fashion.
• Accurately track and maintain supplies for all Community Pets programming.
• Transport various supplies between centers.
• Support other Community Resources staff as needed.
• Complete other duties as assigned by supervisor.

Benefits

• Generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay.
• Open access Cigna medical, dental and vision insurance at a low premium to our employees.
• 401K and Pension, Life Insurance.
• On-the-job training for 2-4 weeks.
• Periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities.
• Eligibility for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED