Community Patient Engagement Specialist (Hybrid)

Karoo Health•Chicago, IL

4d•Hybrid

About The Position

Karoo is seeking to add an important care team member, the Community Patient Engagement Specialist. This individual will be responsible for new member engagement and play a critical role in driving growth within the organization. This role involves in-person and virtual engagement and will focus on interacting with prospective members to explain services, address inquiries, gather information, provide education, and support members as they transition to home and using Karoo’s virtual services. The Community PES will conduct outreach by phone and in person, educating patients about the benefits of the program, answering questions, addressing concerns, and guiding them through the enrollment process. This hybrid position includes 2-3 days of remote work each week and 2-3 days spent in the community including hospitals and other healthcare facilities throughout the Chicagoland area.

Requirements

High school graduate or equivalent
Ability to work within hours of 8 am-5 pm Monday-Friday
Community Health Worker/Partner, Certified Medical Assistant, LPN, or CNA
Minimum three years of related experience in health care and/or hospital and/or physician clinic/practice setting
Valid driver's license and proof of automobile insurance.
Ability to commute to hospitals and other healthcare facilities and possess reliable transportation.
General understanding of enrollment and billing processes and procedures
Strong interpersonal skills and ability to quickly establish rapport with providers and patients
Highly comfortable in group/team dynamics and able to fit in with clinic staff and teams
Confidence in explaining new programs and initiatives to people/patients; ability to connect and engage with people comfortably
Experience with team collaboration and coordination of care with external sources
Exceptional communication skills and can practice active listening
Strong written communication skills
Comfort with ambiguity and a fast-paced culture; you can adapt and approach problems with a solution-oriented mindset
Ability to utilize data to make informed decisions

Nice To Haves

Cardiac-experience preferred

Responsibilities

Ability to perform in-person visits to members in hospitals, post-acute, rehabilitation and other healthcare and community facilities.
Participate in member engagement efforts, including in-person, calls, texts, and email campaigns.
Pre-screen patients for eligibility, educate patients about the benefits of participating in the program, and answer questions.
Build trusting relationships with patients and caregivers to encourage enrollment
Maintain documentation in the Karoo Health EHR system for tracking and reporting purposes
Drive patient enrollment by providing an overview of the Karoo Health program and Model of Care through patient education and interaction to ensure patients understand program services and benefits
Coordinate with hospital/facility case management and discharge planning teams to understand discharge plans and support members successful transition to home or the next setting of care
Meet monthly outreach, enrollment, and engagement goals.
Manage inbound calls from patients responding to inquiries about enrollment and ongoing engagement with the Karoo Care Program
Communicate regularly with all members of the interdisciplinary team to share key information, coordinate tasks and provide support for the enrollment process
Participate in team meetings, ongoing training, and quality improvement initiatives.
Special projects, initiatives, and other job duties as assigned