Community Pathway of Hope-Rapid Re-Housing Case Manager

The Salvation Army USA Central Territory•Ferguson, MO

1d•Onsite

About The Position

The Salvation Army Ferguson Community Empowerment Center is looking for a Community Pathway of Hope Case Manager. This individual will work Community Rapid Re-Housing Case Manager provides housing-focused, strengths-based, and trauma-informed case management to individuals and families experiencing homelessness. This role supports rapid connection to permanent housing and promotes long-term stability through individualized case management using the Pathway of Hope model.

Requirements

Bachelor’s degree in human services field or at least (3) years related work experience.
Must have an outgoing personality with good communication skills and an ability to work with diverse cultures.
Strong leadership style and good organizational skills required.
Commitment to carry out The Salvation Army’s mission is essential.
Knowledge of The Salvation Army and Government, State and community resources is helpful.
Must have working knowledge of computers.
Must have reliable transportation, a valid Driver’s License, and pass TSA MVR check.
Good communication skills as well as the ability to work with diverse and challenging personalities are essential.

Nice To Haves

Knowledge of The Salvation Army and Government, State and community resources is helpful.

Responsibilities

Assist clients in identifying, securing, and maintaining safe, affordable, permanent housing.
Actively recruit, engage, and retain landlords; build and maintain a portfolio of landlord partners. Negotiate lease terms, mediate landlord-tenant issues, and support conflict resolution.
Coordinate move-in logistics, including utility setup, furnishings, and household supplies as permitted by funding.
Provide tenancy education, budgeting support, and financial capability coaching.
Implement eviction prevention strategies and crisis intervention when needed.
Conduct frequent home visits and housing stability check-ins to support retention.
Develop and implement safe, planned, and successful program exits with warm handoffs to community resources.
Provide ongoing housing stabilization support to prevent returns to homelessness.
Deliver strengths-based, trauma-informed, and client-centered case management using the Pathway of Hope approach consisting of the following functions: Conduct pre-screening, intake and eligibility determination using required assessment tools of clients using specified assessment tools; Conduct housing assessments and develop individualized housing and service plans Conduct goal setting steps with clients formulating a change-oriented action plan. Conduct follow-up case management meetings with clients. Accurately document participant progress and case notes in compliance with program documentation standards and timelines. Manage an assigned caseload in accordance with program standards. Monitor and track the changes and goal attainment on the action plan. Ensure delivery of the program’s required number of services to participants in compliance with established standards and timelines. Provide on-site, remote, community case management to clients seeking emergency assistance.
Participate in Continuum of Care (CoC) activities, case conferencing, and coordinated entry processes.
Network with community partners, shelters, outreach teams, service providers, and government agencies.
Advocate for clients within housing, benefits, and service systems.
Enter and maintain accurate, timely documentation in HMIS and Salvation Army systems.