Community Outreach Specialist
About The Position
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health! The Community Outreach Specialist (COS) plays a critical role in establishing Upward Health’s presence in the community and reaching potential patients. As the first point of contact for individuals seeking our services, the COS is responsible for educating patients about Upward Health’s offerings, engaging them in meaningful conversations, and facilitating their enrollment into our programs. The COS manages a personal caseload, primarily utilizing phone outreach, but also employing in-person visits and other community-based strategies as needed. This role is essential in ensuring that patients understand the full range of services available to them and helps them take the first steps toward improving their health. The COS reports to the Outreach Manager and works closely with other team members to ensure the overall success of patient outreach and engagement efforts.
Requirements
- Strong verbal communication and persuasive abilities
- Excellent interpersonal skills with the ability to build trust and rapport quickly
- Strong organizational and multitasking skills to manage a personal caseload efficiently
- Self-motivated with the ability to work independently and meet outreach goals
- Comfortable with fast-paced environments and adapting outreach methods to various situations
- Proficient in using computer systems for documentation, communication, and managing outreach activities
- Flexible and adaptable to a variety of outreach methods, including phone, in-person meetings, and mailings
- Fluent in English
Nice To Haves
- Spanish proficiency is a plus
Responsibilities
- Educating patients about Upward Health’s offerings
- Engaging patients in meaningful conversations
- Facilitating patient enrollment into Upward Health’s programs
- Managing a personal caseload
- Primarily utilizing phone outreach
- Employing in-person visits and other community-based strategies as needed
- Ensuring patients understand the full range of services available
- Helping patients take the first steps toward improving their health
- Works closely with other team members to ensure the overall success of patient outreach and engagement efforts
Benefits
- Upward Health Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
