CVIPI Community Outreach Specialist
About The Position
Operation New Hope is a nonprofit organization dedicated to helping individuals impacted by the justice system successfully reintegrate into the community. We offer job training, placement, and comprehensive support services aimed at fostering self-sufficiency, preventing recidivism, and enhancing public safety. This specific role, the Community Outreach Specialist, is part of the Community Violence Intervention and Prevention Initiative (CVIPI) funded by a federal grant. The specialist will work collaboratively with the City of Jacksonville to implement community-driven strategies for improving safety, reducing violence, and providing essential support services such as workforce development, job placement, and mental health assistance to at-risk individuals and families.
Requirements
- At least 3 years’ community outreach and engagement experience working with underserved populations.
- At least 1 year of experience working with clients with mental health and/or substance abuse disorders.
- Excellent verbal and written communication skills.
- High integrity and behaves ethically, conducting oneself with the utmost honesty and transparency.
- Proficiency in using computers, running reports, and learning new software.
- Proficiency in Microsoft Office Suite; Word, Excel, PowerPoint, Outlook, Teams, and electronic client records.
- Must be able to work Monday through Friday, with a flexible schedule that includes some evenings or weekend hours.
- Must have a valid driver’s license, clean driving record and reliable transportation.
- Must be able to clear a Level I Background check through the Department of Corrections.
- Must be able to lift up to 15 lbs.
Nice To Haves
- Bachelor’s degree preferred (Criminal Justice, Social Work, Sociology, or related fields)
- 5 plus years of community outreach and engagement work in high crime neighborhoods.
Responsibilities
- Manages a caseload of 25+ clients.
- Completes Individualized Plans of Care, which include needs assessment.
- Completes Risk Assessment with clients.
- Facilitates employability assessments, which may include preparing a skill set profile, resume support, and one-on-one training/coaching.
- Sets up interviews with potential employers and ensures clients are ready for job interviews.
- Facilitates mock interviews with clients.
- Connects clients to resources.
- May provide bus passes, and other client resources as designated to clients seeking employment.
- Enters and maintains accurate and timely touchpoints and case notes in ETO.
- Coordinates with the Employment and Career Development team to schedule and assist with the completion of clients’ educational assessments.
- Works with the Employment Team to complete client resumes.
- Maintains an accurate list of services to support our clients and communicates updates to program staff.
- Communicates professionally and effectively with staff, clients, family members, community partners and employers as needed.
- Works with the Program Administrator and Community Engagement Lead/Finance to coordinate on-site community events.
- Maintains documentation quality and integrity to meet program requirements, including weekly and monthly metrics.
- Assists participants with securing vital documents, including, but not limited to birth certificates, Florida IDs, social security cards, and driver’s license replacement.
- Maintains communication with employers and clients for 180 days following commencement of employment.
- Participates in multidisciplinary staffing meetings.
- Greets all visitors and clients entering the building with a positive, helpful attitude.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
