Community Outreach Specialist
About The Position
The Community Outreach Specialist (COS) plays a critical role in establishing Upward Health’s presence in the community and reaching potential patients. As the first point of contact for individuals seeking our services, the COS is responsible for educating patients about Upward Health’s offerings, engaging them in meaningful conversations, and facilitating their enrollment into our programs. The COS manages a personal caseload, primarily utilizing phone outreach, but also employing in-person visits and other community-based strategies as needed. This role is essential in ensuring that patients understand the full range of services available to them and helps them take the first steps toward improving their health. The COS reports to the Outreach Manager and works closely with other team members to ensure the overall success of patient outreach and engagement efforts.
Requirements
- Strong verbal communication and persuasive abilities
- Excellent interpersonal skills with the ability to build trust and rapport quickly
- Strong organizational and multitasking skills to manage a personal caseload efficiently
- Self-motivated with the ability to work independently and meet outreach goals
- Comfortable with fast-paced environments and adapting outreach methods to various situations
- Proficient in using computer systems for documentation, communication, and managing outreach activities
- Flexible and adaptable to a variety of outreach methods, including phone, in-person meetings, and mailings
- Fluent in English
- Ability to clearly and persuasively communicate Upward Health’s services and benefits
- Skilled in enrolling patients into Upward Health’s programs
- Focused on the needs of the patient
- Capable of addressing patient concerns or objections during outreach efforts
- Excellent time management by balancing outreach activities, managing caseloads, and meeting set goals within a fast-paced environment
- Attention to detail when documenting patient information, ensuring accuracy and timely updates in the company’s systems
- Familiarity with local resources
Nice To Haves
- Spanish proficiency
Responsibilities
- Educating patients about Upward Health’s offerings
- Engaging patients in meaningful conversations
- Facilitating patient enrollment into Upward Health’s programs
- Managing a personal caseload
- Utilizing phone outreach as the primary method
- Employing in-person visits and other community-based strategies as needed
- Ensuring patients understand the full range of services available
- Helping patients take the first steps toward improving their health
- Proactively building relationships with potential patients
- Overcoming objections and challenges
- Adjusting outreach strategies based on patient needs and preferences
- Working well within a team, sharing knowledge, providing support, and contributing to collective goals
- Effectively managing time to meet outreach goals
- Balancing a caseload and ensuring timely follow-ups with patients
- Approaching patient interactions with empathy
- Documenting patient information with attention to detail
- Connecting patients to additional community-based services
Benefits
- Upward Health Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
