Community Outreach & Referral Specialist

TGG Accounting•Annandale, NJ

27d•$60,000 - $75,000

About The Position

This is a relationship-driven, community-facing role supporting a growing behavioral health organization. The Community Outreach & Referral Specialist serves as a trusted connector between local hospitals, schools, crisis centers, and families seeking care. This position combines consistent in-person outreach with inbound referral support and requires professionalism, empathy, and reliability. You’ll work closely with a Business Development Lead and an internal clinical/administrative team, gradually taking ownership of a defined territory and helping expand referral partnerships through face-to-face relationship building.

Requirements

1–3 years of experience in outreach, community relations, admissions, marketing, referrals, or a related field
Comfort with field-based work and managing a weekly outreach schedule
Strong interpersonal, communication, and presentation skills
Ability to build trust quickly with professionals and families
Organized, reliable, and able to document activity accurately
Comfortable using basic CRM or outreach-tracking tools
Able to work independently while staying aligned with team goals

Nice To Haves

Behavioral health, rehab, or healthcare experience
Existing relationships with hospitals, schools, or community organizations
Admissions or referral workflow familiarity
Prior field-based sales, outreach, or community engagement experience
Natural networker who enjoys being out in the community

Responsibilities

Conduct 20–25 in-person outreach visits per week to community partners including hospitals, schools, crisis centers, and related organizations within a ~50-minute radius
Build and maintain strong relationships with clinical staff, counselors, referral coordinators, and community leaders
Represent the organization professionally at all times, confident communication, polished presentation, and trustworthy demeanor
Follow an established outreach plan and territory assignments while identifying new partnership opportunities over time
Convert outreach efforts into referrals and track activity tied to commission/bonus potential
Receive inbound referral calls, gather critical information, and support families through next steps with empathy and clarity
Balance time between field outreach, onsite presence, and referral coordination (field time is a priority)
Document outreach visits, conversations, referrals, and conversion outcomes accurately
Collaborate closely with business development leadership and internal clinical teams
Attend required meetings, trainings, and occasional weekend events (weekday flex provided)
Demonstrate consistency, follow-through, and long-term commitment to the role and territory