Community Outreach Mortgage Loan Officer

UFCU Main•Austin, TX

8d•Hybrid

About The Position

Analyzes financial needs of members and makes mortgage loan product recommendations. Creates opportunities and relationships through personal prospecting, networking, branch referrals, and other business generation activities outside office. Counsels members to identify the correct mortgage product for their financial and housing needs, reviews credit and Desktop Underwriting (DU) findings, requests supporting documents, and assists applicants in filling out the application packet if necessary. Exhibits sales and financial analysis competency in the origination process, creating solutions and mortgage management plans for the member. Actively seeks opportunities to increase loan volume and cross sell credit union products, including deposit, car refinance, student loans, home insurance, business loan opportunities and investment opportunities. Exhibits strong consultative sales skills, analytic ability, knowledge of the mortgage bond market, and ability to perform and explain mathematical comparisons of the mortgage options available to the member. Complies with RESPA, HMDA, and other laws and regulations. Maintains knowledge of current mortgage guidelines. Utilizes a consistent follow-up program to track all phases of the loan process from start to closing including: Communicate voice-to-voice loan approvals and denials to applicants. Provide proper documentation and support in a timely manner, serving as a liaison between involved parties in the mortgage transactions such as REALTORS, Title Company personnel and others. Attend the closing when possible. Make a post-closing follow-up call to ensure member satisfaction and request referrals. Provides timely and accurate information to members (responds within 24 hours) and weekly and monthly reports to management. Displays a commitment to providing up-to-date and accurate information by attending a minimum of two professional seminars annually and pursuing on-going learning. Serve as UFCU outside sales representative by actively identifying, soliciting, developing relationships with REALTORS, builders and other referral partners to increase mortgage lending business in the Hispanic communities. Aids in marketing real estate services to Select Employee Groups (SEGs) to bring new mortgage loan business to UFCU. Makes calls and presentations to referral partners and assigned SEG groups to promote credit union membership and mortgage origination. Create appropriate outside referral sources to supplement 25% of monthly volume goals. Develop and implement sales strategies designed to meet credit union and mortgage lending goals in the Hispanic community. Maintain membership in industry associations such as Greater Austin Hispanic Chamber and Hispanic Professionals. Performs other duties as assigned. Adhere to all company policies, procedures and business ethics codes. Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to your role.

Requirements

High school diploma or equivalent required.
Minimum of two (2) years of inside/outside sales experience required.
Must be bondable.
Fluent in Spanish language and mortgage terminology in Spanish.
Fully competent in Microsoft Office, Encompass, and other related software programs.
Knowledgeable in all aspects of the Federal and State Regulations dealing with Mortgage and Home Equity lending, required. These include but are not limited to: HMDA, RESPA, Fair Housing, ECOA, TIL, and Section 50, Article XVI of the Texas Constitution.
Ability to manage multiple projects, under tight deadlines while maintaining the accuracy and integrity of loan documentation.

Nice To Haves

Bachelor’s Degree preferred.
Minimum of two (2) years of mortgage loan origination experience preferred.
Bilingual in Spanish preferred.

Responsibilities

Counsel members to identify the correct mortgage product for their financial and housing needs.
Review credit and Desktop Underwriting (DU) findings.
Request supporting documents and assist applicants in filling out the application packet.
Create solutions and mortgage management plans for the member.
Increase loan volume and cross sell credit union products.
Maintain knowledge of current mortgage guidelines.
Utilize a consistent follow-up program to track all phases of the loan process from start to closing.
Communicate loan approvals and denials to applicants.
Provide proper documentation and support in a timely manner.
Serve as a liaison between involved parties in the mortgage transactions.
Attend the closing when possible.
Make a post-closing follow-up call to ensure member satisfaction and request referrals.
Provide timely and accurate information to members and weekly and monthly reports to management.
Attend a minimum of two professional seminars annually and pursue on-going learning.
Actively identify, solicit, and develop relationships with REALTORS, builders and other referral partners.
Market real estate services to Select Employee Groups (SEGs).
Make calls and presentations to referral partners and assigned SEG groups.
Create appropriate outside referral sources to supplement 25% of monthly volume goals.
Develop and implement sales strategies designed to meet credit union and mortgage lending goals in the Hispanic community.
Maintain membership in industry associations such as Greater Austin Hispanic Chamber and Hispanic Professionals.
Perform other duties as assigned.
Adhere to all company policies, procedures and business ethics codes.
Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to your role.