Community Outreach Manager

Ascentria Care Alliance Careers • Worcester, MA

5d • Hybrid

About The Position

Ascentria Care Alliance has been transforming underserved communities for over 150 years, providing a wide range of services to children, families, and seniors across five states. Recognized as one of the largest human services nonprofits in New England and one of the top 100 women-led businesses in Massachusetts, we envision vibrant communities where all individuals have access to resources to support one another to overcome challenges and seize opportunities. The Community Outreach Manager provides leadership by supporting the mission of the program and agency as well as in overseeing the operations of community outreach/awareness and the recruitment and development of foster parents and volunteers across the Children and Family programs including Adoption, Unaccompanied Refugee Minor, Division of Children’s Services, Intensive Foster Care and Teen Parenting Programs. The Community Outreach Manager works collaboratively with many social and community settings/venues to identify potential resources (families, volunteers), provide comprehensive family assessment and preparation as well as training with the goal of retention of families and volunteers. He/she leads a team to attract potential families/volunteers and supports them through the journey of fostering and/or adopting and/or becoming a social connection.

Requirements

• Bachelor Degree required
• Minimum of two (2) years supervisory experience
• Experience in understanding child welfare systems and community relations work
• Valid Driver’s License, positive driving record, and proof of automobile insurance to transport children & families in own vehicle throughout Massachusetts.
• Excellent computer skills including knowledge of Microsoft Office Suite.
• Excellent oral and written communication skills
• Ability to maintain a calm, energetic and positive presentation

Nice To Haves

• Masters preferred in Marketing, Public Relations, Human Services or related field
• MAPP TOT certification to be obtained within six (6) months of date of hire with support of the agency
• FamilyNet/Virtual gateway experience is preferred.

Responsibilities

• Develop and implement a strategic marketing plan for family and volunteer recruitment and retention that has objectives, outcomes and impact across programs
• Oversee the development of a marketing and communication strategy and assure implementation to recruit qualified volunteers and families
• Establish and maintain collaborative relationships with leaders in community settings (ie: congregations, hospitals, libraries, schools, businesses) for the purpose of recruiting families and volunteers
• Consult to and collaborate with Mangers to assess individual program needs as well as population/community needs
• Work with the Children and Family service teams for the recruitment and retention of families and volunteers; identify barriers and implement inclusive methods for successful recruitment
• Oversee and directly promote awareness, education and training to the community to prepare families and volunteers for understanding the process of caring for and/or working with children, adolescents and young adults.
• Oversee and assure the coordination of and team participation in special event opportunities within the community for the purpose of recruiting families and volunteers
• Work with the Ascentria Marketing Department to update materials as needed
• Effectively recruit and assist with the development of enough qualified families and volunteers to meet or exceed the growth targets for the program
• Effectively manage resources and maximize departments performance and effectiveness
• Maintain an excellent relationship with state or private funding sources and other state authorities responsible for regulating foster/adoptive homes, volunteers and child placing agencies
• Maintain expertise on permanency for children/youth, family development, and licensing and funding regulations
• Assure that coordination of MAPP training as need across foster care and adoption departments as well a volunteer orientations
• Conduct home studies on new families and/or child assessments as needed
• Assure that all regulatory requirement are accounted for and ensure that required documentation is completed maintained and meets contractual guidelines
• Provide positive role modeling and leadership to direct supervisees as well as within the team setting.
• Assure that supervision of staff is done on a weekly basis and in a professional manner taking into account individuals needs
• Responsible for assuring the hiring of and disciplining of employees as well as completion of performance evaluations for those that he/she supervises
• Function consistent with all agency policies, including confidentiality and client rights and responsibilities
• Ability to work a flexible schedule, including on call responsibilities for nights, weekend as needed
• Participate in agency wide committees or initiatives as necessary

Benefits

• High quality/affordable health, dental, and vision insurance to support your overall wellness
• Flexible Spending Account to help manage eligible expenses
• A 403(b)-retirement plan with employer match
• A full-service Employee Assistance Program with many free and accessible services and supports
• Generous tuition reimbursement to invest in your professional growth and development
• Paid time off which increases as your tenure grows and holidays for work-life balance
• A workplace culture that values diversity, equity, and inclusion, where all voices are heard and respected

What This Job Offers

• Job Type: Full-time
• Career Level: Manager