Community Outreach Manager

Reston Association•Reston, VA

1d•Hybrid

About The Position

At Reston Association (RA), we’re committed to enhancing the quality of life for Reston residents through outstanding programs, exceptional services, and dedicated stewardship of the community’s natural and recreational resources. The primary function of this position is to lead Reston Association's outreach, education, and support efforts for cluster and condominium associations while serving as the primary relationship manager between RA and community association leadership. The Community Outreach Manager plays a critical role in fostering strong partnerships with cluster and condominium boards by providing guidance, resources, and support related to governance, common area maintenance, design review processes, community standards, and other association matters. This position serves as a key liaison between community leaders and the Association and works collaboratively across departments to enhance engagement and service delivery. This is a working manager position requiring significant direct engagement with the community, including attendance at board meetings, site visits, community walkthroughs, educational workshops, and outreach events. The Community Outreach Manager will oversee the Community Outreach Program, develop and execute engagement initiatives, manage multiple projects and programs simultaneously, supervise assigned staff, and collaborate closely with internal departments to ensure a consistent and exceptional member experience. The position also supports strategic planning efforts by identifying emerging community needs and developing programs and resources that strengthen relationships between Reston Association and community associations.

Requirements

Associate's or Bachelor's degree in a related field, or an equivalent combination of education and relevant experience.
Four to six years of experience in community association management, architectural/design review, covenant administration, planning, covenant/code compliance, or a related field.
Demonstrated experience supervising diverse, large teams, leading initiatives, and developing educational programs, training, or outreach efforts.
Strong knowledge of customer service excellence, member engagement, and service delivery principles.
Exceptional written, verbal, and presentation skills with the ability to communicate effectively with diverse audiences.
Strong organizational and time-management skills, including the ability to prioritize competing responsibilities, manage multiple assignments, meet deadlines, and ensure timely follow-through.
Ability to build productive relationships, collaborate effectively, and navigate challenging or sensitive situations with professionalism, tact, and sound judgment.
Ability to interpret and consistently apply policies, procedures, governing documents, and established standards.
Ability to think strategically, develop innovative solutions, and take initiative to achieve results.
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, Teams, and Zoom.

Nice To Haves

Master's degree in Public Administration, Business Administration, Organizational Leadership, Communications, Community/Urban Planning, Architecture, or a related field.
Experience working with a homeowner association, condominium association, common interest community, or municipal government.
Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS), Professional Community Association Manager (PCAM), or other related designation.
Experience planning and leading workshops, outreach initiatives, educational programming, or community engagement activities for volunteer leaders and residents.

Responsibilities

Lead Reston Association's outreach, education, and support efforts for cluster and condominium associations.
Serve as the primary relationship manager between RA and community association leadership.
Foster strong partnerships with cluster and condominium boards by providing guidance, resources, and support related to governance, common area maintenance, design review processes, community standards, and other association matters.
Act as a key liaison between community leaders and the Association.
Collaborate across departments to enhance engagement and service delivery.
Oversee the Community Outreach Program.
Develop and execute engagement initiatives.
Manage multiple projects and programs simultaneously.
Supervise assigned staff.
Support strategic planning efforts by identifying emerging community needs and developing programs and resources that strengthen relationships between Reston Association and community associations.