Community Operations Manager

Cohere • Bluffton, MN

8h • $58,000 - $63,000 • Onsite

About The Position

We’re looking for a Community Operations Manager to join our team at Four Seasons at Carolina Oaks, a vibrant 55+ community in Bluffton, South Carolina, known for its resort-style amenities, high-touch resident experience, and active calendar of programs and events. In this role, you’ll lead the operational side of the resident experience. You’ll oversee governance, compliance, design review, community assets, vendor performance, and administrative processes while serving as a trusted resource for residents, Board members, partners, and team members. This is an opportunity to shape how the community operates day to day, build systems that support long-term success, and help ensure residents experience a community that is responsive, well-cared-for, and thoughtfully managed.

Requirements

• Three or more years of experience in community association management, HOA management, community operations, property management, or a related leadership role
• Experience leading or supporting governance, compliance, design review, and community operations
• Strong leadership, judgment, and relationship-building skills
• Experience managing vendors, contracts, budgets, and operational projects
• Working knowledge of facilities, landscaping, amenities, and preventative maintenance
• Excellent written and verbal communication skills, including the ability to facilitate meetings and communicate effectively with a variety of stakeholders
• Strong organization and follow-through, with the ability to manage competing priorities in a fast-moving environment
• A service-minded approach and the ability to balance resident needs with community standards and operational requirements
• Ability to work a generally Monday-Friday schedule from 8:00 a.m.-5:00 p.m., with evenings, weekends, and some holidays as needed for community events and programs.
• Valid driver’s license and reliable transportation required
• Ability to lift and move up to 30 pounds and remain on your feet for extended periods as needed, with or without reasonable accommodation

Nice To Haves

• Professional certifications through CAI, including CMCA, AMS, or PCAM, preferred
• Bachelor’s degree in a related field preferred

Responsibilities

• Provide leadership for the community’s daily operational and administrative functions
• Ensure resident questions, concerns, and requests are handled with care, consistency, and timely follow-through
• Build and improve processes that strengthen service delivery, accountability, and operational efficiency
• Partner closely with community leadership and internal teams to support community priorities and long-term goals
• Oversee compliance and design review processes with an emphasis on education, communication, fairness, and consistency
• Serve as a knowledgeable resource on governing documents, policies, and community standards
• Coordinate homeowner communications, application review, inspections, committee support, and follow-up
• Support Board and committee meetings, initiatives, and decision-making with accurate information and organized processes
• Oversee the care and performance of community amenities, landscaping, pools, common areas, and other shared assets
• Lead preventative maintenance planning and conduct regular inspections to identify needs and opportunities for improvement
• Manage vendor relationships, bidding, contracts, service expectations, and performance
• Identify operational risks and recommend practical solutions that protect the community and support a high-quality resident experience
• Contribute to annual budgeting, operational planning, and expense monitoring
• Maintain accurate association records, documentation, and reporting
• Support homeowner onboarding, resale, transfer, and disclosure processes
• Track projects, maintenance activity, and operational commitments to ensure strong follow-through and visibility
• Partner with the Community Life team to support a seamless, hospitality-forward resident experience
• Use resident feedback and operational insights to identify opportunities for improvement
• Foster a culture of teamwork, ownership, responsiveness, and continuous improvement
• Represent the community at meetings, events, and after-hours functions as needed

Benefits

• Medical coverage available on your first day
• Employer-paid dental coverage
• Vision coverage
• 401(k) retirement plan
• Employer-paid Life Insurance, AD&D, and Long-Term Disability coverage
• Pet insurance options
• Employee Assistance Program with mental health, financial, legal, and family support resources
• Travel assistance and identity theft protection
• Complimentary will preparation services
• Generous paid time off
• 16 paid holidays each year, including a Birthday Day and Volunteer Day, in addition to PTO
• Professional development and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level