Community Office Manager/Berwick - Main Office

First Keystone Community Bank•Berwick, PA

9d•Onsite

About The Position

Join First Keystone Community Bank as a Full-Time Community Office Manager in Berwick, PA, and become a vital part of our friendly, customer service-oriented team with a proud tradition of over 165 years of serving our local community. This onsite role offers you the chance to engage directly with our community, building lasting relationships while solving customer challenges. Embrace the opportunity to lead a dedicated team, drive community initiatives, and foster a culture where problem-solving is at the forefront. As a Community Office Manager at First Keystone Community Bank, your daily expectations will revolve around ensuring exceptional customer experience and operational excellence. You will oversee daily branch activities, ensuring team members are aligned with our customer-focused mission. Engaging with customers, you will identify their needs and provide tailored banking solutions. You will be responsible for leading and mentoring your team, fostering a supportive environment that emphasizes problem-solving and empathy.

Requirements

Minimum of five years' experience in a related position.
Capability in managing a team and fostering strong customer relationships.
Familiarity with banking software and customer relationship management tools.
Strong analytical skills to assess branch performance and identify areas for improvement.
Effective communication skills, able to convey information clearly and empathetically.
Ability to stay organized and manage multiple tasks.
Passion for community engagement.
Customer-first mindset.

Responsibilities

Oversee daily branch activities, ensuring team members are aligned with our customer-focused mission.
Engage with customers, identify their needs and provide tailored banking solutions.
Lead and mentor your team, fostering a supportive environment that emphasizes problem-solving and empathy.
Drive community initiatives.
Foster a culture where problem-solving is at the forefront.