DSHS HCLA Community Nurse Field Manager

State of Washington•Clark County – Vancouver, WA

1d•Hybrid

About The Position

Residential Care Services (RCS) within the Home and Community Living Administration (HCLA) team is seeking a Community Nurse Field Manager to oversee and supervise the work of the Adult Family Home (AFH) unit, ensuring vulnerable adults residing in AFHs receive quality care that meets state and federal regulations. This role requires a knowledgeable nurse leader who fosters a positive work environment, develops a strong sense of team, and encourages individual growth for staff. As a Community Nurse Field Manager, you will supervise, direct, and assign the work of complaint investigators and licensors in a field unit that covers multiple counties. You’ll address critical issues ensuring compliance with statutory guidelines surrounding the protection of vulnerable adults and quality of care in adult family homes. You’ll make key decisions regarding actions and processes for nurses, long-term care licensors, and support staff. You’ll utilize your nursing knowledge and clinical experience to serve as a resource to assist field staff and fellow managers in reviewing clinical nursing matters. The duty station for this position will be in Vancouver, WA. This is a hybrid position with the opportunity to work remotely approximately 2-3 days a week.

Requirements

Ability to effectively lead and positively motivate a team
Ability to make critical decisions in high-stress situations based on the integration of information from multiple sources
Ability to communicate orally and in writing with management, peers, clients, and the public in a concise and non-threatening manner
Knowledge and experience working in long-term care settings
Experience with working with state and federal laws and regulations
Ability to make decisions timely without sacrificing quality, even under ambiguous circumstances or when data is limited
Ability to effectively communicate utilizing the principles of equity, diversity, and inclusion
Ability to demonstrate reliability and critical thinking skills to meet the demands of the workplace in areas including but not limited to ethics and integrity, analytical thinking, creative and innovative thinking, problem-solving, accountability, judgment, and decisiveness
Ability to work with a wide variety of individuals and groups in areas of conflicting management diplomacy, diversity, and negotiating and influencing.
Valid Washington State license to practice as an RN.

Nice To Haves

Master’s degree in nursing and three years as a Registered Nurse in an administrative, supervisory, consultant, or teaching capacity.
Bachelor’s degree in nursing and five years’ experience as an RN in an administrative, supervisory, consultant, or teaching capacity.
Associate degree and seven years’ experience as an RN in administrative, supervisory, consultant, or teaching capacity.
Demonstrated experience in supervision and management of professional staff
Demonstrated experience in working with the vulnerable adult population and demonstrated experience in the delivery and monitoring of social and health service programs

Responsibilities

Plan, lead, and organize the unit’s workload.
Ensure complaint investigations and other department activities are conducted accurately and timely in accordance with state requirements.
Ensure staff members collect data and write reports that are outcome-based, with solid/accurate observations and the use of “plain talk” language in all written reports.
Assess, evaluate, and exercise clinical judgment regarding health care findings of long-term care facilities submitted by field staff.
Recommend enforcement actions against long-term care facilities in state and federal programs.
Plan workload and staff assignments including the development of a master calendar for complaint investigations, and quality improvement activities.
Serve as the subject matter expert for complaint investigations in the region.
Assist and fill in for other Field Managers or the Regional Administrator as needed.
Evaluate the performance of nurse staff's professional nursing skills and abilities.
Represent the Department in administrative hearings.
Conduct frequent observational field visits with staff to ensure consistency of implementation of procedures and state program regulations.
Train and work with staff in the region to develop complaint investigation skills.
Interview and recommend staff selection; support the State’s goals for a diverse workforce.
Actively promote a healthy and positive working environment for staff.