Part Time Community Navigator (Chicago, IL)
About The Position
Ounce is a community-based service model that uses technology to provide services to residents of affordable housing properties and improve engagement and outcomes. Community Navigators are key members of the team and serve as Ounce’s presence in the community, working directly with residents, housing and community partners, and the broader team to deliver care and services. This part-time role is based in Chicago and is structured as a three-day-per-week schedule. Weekday hours are determined in partnership with the manager and according to property needs. Navigators are expected to maintain their scheduled days consistently, communicate proactively, and reliably fulfill their on-site responsibilities. The role combines resident outreach and engagement, assistance with benefits and service coordination, and relationship building. Navigators engage residents through approaches such as door-to-door flyering, community events, tabling, and phone outreach; help residents with appointments and applications for eligible benefits; coordinate referrals; and build relationships with residents and local service partners. They also document services and interactions, organize ongoing on-site programming, and participate in team meetings and training.
Requirements
- Experience navigating government benefits such as SNAP, TANF, LIHEAP, or Medicaid.
- Experience coordinating care to local organizations.
- Interest in boots-on-the-ground work, including community organizing, and enjoyment of customer-service roles.
- Ability to work within affordable housing communities and maintain a residents-come-first approach.
- Ability to commute within Chicago three days per week.
- Ability to commit consistently to a set schedule and communicate proactively and reliably.
Nice To Haves
- Understanding of the unique opportunities and challenges faced by affordable housing residents.
- Experience living in the area and/or working in a community-based role.
Responsibilities
- Proactively engage residents in affordable housing communities through door-to-door flyering, community events, tabling, and phone-based outreach.
- Build trust in Ounce’s mission and maintain respectful, empathetic relationships with residents.
- Help residents schedule doctor’s appointments and apply for benefits they may be eligible for, such as SNAP, TANF, and LIHEAP.
- Act as a health and wellness advocate and provide support related to residents’ health, benefits, and financial needs, including follow-up and ongoing support as needed.
- Make and track referrals using Ounce’s technology platform and follow through promptly with residents.
- Identify residents’ needs proactively and connect them with high-quality local services.
- Build and maintain local partnerships that align with residents’ needs and support community programming.
- Plan, coordinate, and host ongoing on-site programming and events, ensuring each property has consistent monthly engagement opportunities.
- Accurately and promptly document outreach, services, referrals, and resident interactions in the Ounce platform.
- Attend required team meetings, trainings, and check-ins, and participate as a member of the Ounce community team.
- Maintain a consistent, committed on-site schedule and communicate proactively and reliably about responsibilities.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
