Community Navigator

Gwinnett County•Gwinnett County, GA

1d•Hybrid

About The Position

This position is responsible for providing community relationship development with health, human, and social service community partners to best encompass the community-centric needs of that position’s main site. The position will be serving as a resource representative for citizens in each district area of the community to help navigate needs and issues such as food insecurity, homelessness and emergency housing, utility and rental assistance, and other targeted social needs emerging currently and in the future within the community. Additionally, this position will be providing key resources and assistance necessary at the Community Resource Centers for current health partners and the community area served onsite.

Requirements

Bachelor’s degree in social work or related field
One year of experience in case management
Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
Valid driver's license
CPR (within six months of employment)
First Aid (within six months of employment)
Knowledge of case management principles
Knowledge of applicable laws, rules, and regulations
Knowledge of counseling principles and practices
Knowledge of available resources to clients
Knowledge of screening and assessment principles and practices

Nice To Haves

Bachelor's degree in social services, sociology, public health, human services, psychology, gerontology or related field
One year of experience in case management principles, applicable laws, rules, and regulations

Responsibilities

Identifying and collaborating with the community partners onsite and within the community at large through active communication, decision-making, and problem-solving
Serving residents, community organizations, and stakeholders in the community onsite and through One Stop for Help programs including warming stations, encampment, and vulnerable populations such as veterans and seniors
Coordinating services with relevant community resources and other service providers and agencies to ensure a holistic approach to resident need and outreach
Maintaining detailed, accurate and up-to-date records, case notes, progress updates notes, key service activities and documentation of services provided
Monitoring participant progress and following up on referrals through virtual or in-person outreach to identify resource needs, connecting residents to appropriate services, and evaluating the effectiveness of interventions to ensure needs are met
Providing and collaborating with key resource and assistance necessary through mobile senior expansion and accessing program and radius communities
Communicating and advocating with internal and external partners to identify and resolve community needs
Providing education and outreach through individual, group, and community efforts to raise awareness and engagement
Supporting part-time Seasonal Warming Station attendants and assist with rotating station support, including assistance with delivery and offloading supplies. (e.g., cots, water, snacks, cot covers, blankets) using county vehicles
Collecting intake files and engaging with residents on-site (Warming Station/Encampment Outreach) to ensure needs are met and documentation is complete
Conducting site visits to encampments where initial contact has been established by a Police Officer, Community Representative, or local residents and safely engaging with individuals or groups to share resources and offer support (Encampment Outreach)
Educating and providing information about programs, services , and opportunities to the public at community events, resource and job fairs, and other forums, as needed
Developing and engaging in relationship building through outreach with groups, agencies, organizations, and resident-related interactions
Participating in a rotational on-call schedule to support program operations and respond to time-sensitive resident or operational needs outside of regular business hours, including evenings, weekends, holidays, and periods of inclement weather or emergency operations (the employees assigned to on-call rotation are expected to remain accessible and respond within established departmental procedures and response-time expectations)
Upholding ethical standards, cultural competency, and professional boundaries to provide excellent customer service and maintain sensitive interactions