Community Mentoring Program Specialist

BIG BROTHERS & BIG SISTERS OF COLORADO•Denver, CO

10d•$22 - $25•Onsite

About The Position

The Site Based Program Specialist position requires excellent case management, program support and documentation for Site Based mentoring programs. This position includes event scheduling, conducting interviews and match introductions, event planning and execution, and match support. Must be highly organized and provide excellent professional customer service and meet quality metrics, outcomes and goals as established by the agency. The ideal candidate must demonstrate a high-level of awareness/expertise and independent judgment when interviewing and assessing volunteers and children in the areas of child safety, matching, match support and documentation. The ideal candidate will also have experience facilitating youth events.

Requirements

Bachelor’s Degree required or 1-2 years of youth-development experience in one or several of the following areas: mentoring, facilitating positive youth development, promoting college/career readiness, partnering with multi-cultural communities, implementing inclusive practices in service delivery, volunteer management, and/or working with Spanish-speaking communities.
CPR/First Aid certified (able to complete course upon hire)
Experience with youth development and/or youth mentoring.
Cultural competency and experience working with diverse youth and families.
Ability to be data-driven and goal oriented.
Strong organizational and time management skills, ability to multi-task and attend to details.
Works independently yet able to perform well in team environment.
Excellent verbal, written, and presentation skills.
Excellent problem solving and decision-making skills.
Excellent time management skills and able to multi-task
Ability to deal effectively with changing job requirements and shifting priorities.
Ability to practice attentive and active listening.
Ability to foster relationships with community partners and diverse stakeholders.
Ability to handle sensitive information and maintain confidentiality
Proficient in Microsoft Office
Access to reliable transportation
Available to work evenings and weekends

Nice To Haves

Bilingual proficiency in both English and Spanish a plus.
Recreation and College/Career Readiness a plus.

Responsibilities

Perform duties in compliance with National standards and BBBSC policies, procedures and practices.
Manage a caseload of mentors (Bigs) and youth mentees (Littles) who are paired in a mentoring relationship.
Work to match volunteer with the youth applicant in a manner that strongly considers requests related to culture, gender, and religious affiliation.
Conduct match introductions and paperwork for groups and individuals as assigned.
Complete assigned match support in accordance with open caseloads.
Ensure awareness of child safety and risk management, policies and procedures throughout all aspects of job function.
Responsible for tracking participation, distributing and collecting surveys and program evaluations for assigned matches.
Provide coaching and resources for mentors.
Provide community resources and referrals to families expressing need, when possible.
Facilitate Parent/Guardian/child orientations and volunteer training as assigned.
Provide match updates and information as needed for grants and marketing.
Support the planning of events, identifying activities, and selecting venues for programming.
Attend events and activities as assigned.
Immediately reports all suspected violations of child protection laws, Agency policies and BBBSA standards to the Program Director and Vice President of Programs.
Represent BBBSC in a professional manner in the community and office.
Complete all assigned work in a timely and professional manner that supports monthly/annual goals.