Copy of Community Membership Manager-Grand Rapids South
About The Position
As Community Membership Manager for Grand Rapids South, you'll work a territory rooted in strong community identity and deep neighborhood pride. From Wyoming and Kentwood to Byron Center and Cherry Valley, this territory spans established urban communities and growing suburban corridors with real untapped potential for Girl Scout membership. You're not starting from scratch here. You're building on a foundation of warm relationships and an active volunteer network left by a long-tenured CMM who cared deeply about this territory. This is a field sales role with a mission. You'll own your pipeline, build your schedule around results, and be held to real growth targets. If you're energized by relationship-building and closing, and you care about what happens after the close, this role was built for you.
Requirements
- A documented track record of hitting goals in sales, recruitment, fundraising, or account management. We want to see results, not just effort.
- The social confidence to walk into any room cold, build rapport fast, and leave with a commitment.
- Strong presentation skills and the discipline to manage your own schedule, priorities, and outcomes without daily direction.
- Genuine comfort working across diverse communities, cultures, and socioeconomic backgrounds. This territory's strength is its diversity. That has to be yours too.
- A bachelor's degree or equivalent combination of lived and professional experience.
- Reliable personal transportation and a valid driver's license are required.
Nice To Haves
- Existing roots or relationships in Wyoming, Kentwood, Byron Center, or Cherry Valley are a meaningful advantage.
- Experience with youth organizations, volunteer management, or STEM programming is a plus.
Responsibilities
- Own a weekly cadence of at least 2 community recruitment events at schools, faith communities, civic organizations, and treat every event as a pipeline opportunity, not a checkbox.
- Drive prospects from first contact through membership with consistent, disciplined follow-up.
- Tell the Girl Scout story with energy and credibility to groups of every size, background, and level of familiarity with the organization.
- Build and deepen relationships with school administrators, faith leaders, and community partners who can expand your reach across all four service units.
- Coordinate with council colleagues to connect new members to troop opportunities quickly and smoothly.
- Attend and actively support Service Unit meetings, bringing energy and practical value.
- Partner with Service Unit teams to build and execute meaningful Plans of Work.
- Recruit and onboard volunteer leaders to fill key Service Unit roles, ensuring no gap goes unaddressed.
- Be the go-to resource for volunteers: answer questions, solve problems, resolve conflicts, and keep leaders confident in their roles.
- Track membership data with intention — spot trends, identify at-risk members, and move proactively.
- Lead renewal outreach through calls, emails, and direct follow-up well before memberships lapse.
- Support troop leaders in creating experiences that keep girls and families coming back.
- Partner with internal teams to remove structural barriers to participation.
- Keep clean, current records of all activity, contacts, and outcomes in council systems.
- Own your membership metrics: girl registrations, total membership, and retention rates.
- Participate in Membership Kick-Off and annual Service Unit planning cycles with full preparation and follow-through.
- Respond promptly to inquiries, new registrations, and lapsed member outreach — urgency matters.
Benefits
- Salaried, Exempt
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
