Community Market Leader
About The Position
The Community Market Leader oversees the operations, sales performance, and customer experience across multiple retail banking locations. This leadership position is responsible for driving business growth, ensuring regulatory compliance, and developing high-performing teams that deliver exceptional service and financial solutions to individual/small business clients and servicing to commercial clients. The Community Market Leader leads and inspires seven or more Community Branch Managers to meet or exceed sales, service, and compliance goals. They provide coaching, mentoring, and succession planning for Community Branch Managers, set performance goals, and provide coaching, feedback, and development opportunities. This role engages as a key leader in the market, possibly being the most senior local leader.
Requirements
- Expertise in consumer deposit accounts, personal loans, small business services, and digital banking tools.
- Familiarity with federal and state banking laws, including BSA/AML, Reg E, Reg CC, and privacy regulations.
- Proficient in branch procedures, compliance, audit standards, risk management, retail banking products, compliance, and operational procedures.
- Strong Knowledge of consumer banking sales models, customer segmentation, and performance metrics.
- Understanding of local market trends, competitor offerings, and customer behavior.
- Skilled in driving sales performance, setting goals, and implementing incentive programs.
- Clear and effective communication with internal teams, senior leadership, and external stakeholders.
- Ability to interpret sales data, customer insights, and operational reports to inform decisions.
- Comfortable using CRM systems, digital banking platforms, and performance dashboards.
- Extensive knowledge in Community/Small Business Banking and Home Loans.
- Foundational knowledge in Treasury Management and Wealth Management.
- High School Diploma or General Education Degree (GED) equivalent required
- 7-9 years progressive retail banking experience, including multi-branch leadership required
- Valid Driver's License required
Nice To Haves
- Bachelor's Degree in Finance or Management preferred
Responsibilities
- Develops and executes local market strategies to grow individual and small business deposits, loans, and customer relationships.
- Ensures compliance with all regulatory requirements, internal policies, and audit standards.
- Monitors and analyzes branch performance metrics, identifying opportunities for improvement.
- Collaborates with internal partners (e.g., Commercial Banking, Mortgage, Wealth, Retirement, Treasury) to deliver holistic financial solutions.
- Promotes accountability, recognition, and continuous improvement.
- Represents the bank in local events, partnerships, and business development efforts.
- Maintains high standards of compliance, efficiency, and customer experience.
- Coaches and mentors branch employees in learning the skills required for their level of role, including technical expertise of consumer and small business lending to deliver relationship banking.
- Delivers full capabilities of the bank & optimizes results through effective partnership and planning with Commercial Market President(s) and State President(s).
- Performs other duties as assigned.
Benefits
- Generous Paid Time Off (PTO) in addition to paid federal holidays.
- Student debt employer repayment program.
- 401(k) retirement plan with a 6% match.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
