Community Manager

Nexon America•El Segundo, CA

2d•$31 - $38•Hybrid

About The Position

The Community Manager role is a critical part of Nexon America’s in-development content creation platform – MapleStory Worlds. The position is responsible for helping to build and manage a strong online player community for Nexon’s MapleStory Worlds. This includes moderating and monitoring all player community channels, designing player-focused community engagement programs and reporting community issues. We are currently working in the office 2-3x a week in a hybrid work model.

Requirements

3+ years of community management experience with proven track record of success
Gaming experience on multi-platform games preferred
Website management experience
Project management and organizational experience
Discord, Forums, and/or community tools experience
Livestreaming experience and interacting with online communities
Experience on a game creation platform like Roblox or Fornite required
Bachelor’s degree or equivalent experience
Excellent interpersonal and communication skills, written and verbal
Strong writing and organizational skills
Strong ability to self-motivate and schedule one’s tasks accordingly
Able to manage multiple priorities in a fast-paced environment
Excellent project management and problem solving skills
Working knowledge of marketing and/or game production
Ability to work with cross-functional internal teams
Able to plan and execute community initiatives and tasks on a yearly, monthly, and weekly basis
Ability to create and document processes/proposals clearly
General knowledge of web post formatting, CMS systems / HTML
Must be able to work effectively both individually and as a team member

Nice To Haves

Creative background (e.g. Photoshop, Premiere, Illustrator, Final Cut, etc)

Responsibilities

Represent a voice for players by providing comprehensive reports on player and creator facing community feedback, issues, concerns, and trends to stakeholders in order to address the communities’ needs
Foster a positive and inclusive environment for our players by constantly monitoring and moderating user generated contents within both Nexon-owned (Discord, Nexon forums) and non-Nexon-owned (Reddit) community channels and actively communicating with players
Engage our players by planning and creating unique content (including assets, events, livestreams, videos, posts) and messaging to be published through our websites and community channels; lead the design and execution of MapleStory Worlds community engagement programs with internal teams
Drive community growth by monitoring and reporting on community content and event performance to provide detailed analysis that fosters constant improvement and innovation
Contribute to content strategy and player-facing communications, including active engagement on community channels and reactive messaging
Maintain positive relationships with our community partners, such as fan sites, external forums and community destinations for our brands, as well as all MapleStory Worlds volunteer support networks
Champion our games internally by consistently stimulating the conversation across all departments regarding Nexon’s community strategy, and ensure all departments are working towards developing a clear and healthy relationship with our communities
Other duties as assigned

Benefits

medical, dental and vision plans for you, your spouse or domestic partner and your children
Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits
company paid life, AD&D, short-term and long-term disability benefits
access to voluntary life and AD&D for yourself and your dependents
flexible spending accounts
a 401(k) savings plan with a company match
pet insurance
monthly wellness credit
lunchtime yoga
language classes
bi-monthly catered lunches
monthly happy hours
well-stocked snack bar
paid time off
sick days
company holidays
a year-end break