Community Manager

Twin Pines • Harlem, NY

1d • Onsite

About The Position

Wilson Houses, part of NYCHA’s PACT program, is located in East Harlem, Manhattan, and is intended to enhance the quality and affordability of housing for its residents. The development consists of a single campus with 398 residential units across three 20-story high-rise elevator buildings, each equipped with two elevators. A community center is attached to one of the buildings. The property also includes: 52 surface parking spaces, one outdoor refuse collection area, two basketball courts, and open paved and landscaped areas. The property is owned by the New York City Housing Authority (NYCHA) and, through a 99-year leasehold established as part of the PACT transaction, is supported by a development team consisting of Hope Community and Apex Building Group. Twin Pines Management will provide property management services, with an overall focus on community engagement, resident satisfaction, and improving the quality of life for residents. The Community Manager will provide exceptional service to clients by ensuring proactive, hands-on management of assigned portfolios, aligning property operations with client goals, and serving as a key point of contact for all client-related matters while maintaining strong on-site presence and asset oversight. The ideal candidates will have prior HUD Section 8 experience, experience in affordable housing/property management, and Spanish language proficiency.

Requirements

• High School Diploma or equivalent required
• Prior experience in Affordable, Project-based Section 8, or LIHTC multifamily housing required
• Leasing, hospitality, or customer-facing experience is a plus
• Familiarity with property management software (e.g., Yardi) is a plus
• Spanish language proficiency

Nice To Haves

• Prior HUD Section 8 experience
• Experience in affordable housing/property management
• Leasing, hospitality, or customer-facing experience
• Familiarity with property management software (e.g., Yardi)

Responsibilities

• Serve as the primary point of contact for clients, ensuring open, clear, and consistent communication regarding property performance, physical condition, issues, and updates.
• Build and maintain strong client relationships by understanding ownership priorities and aligning day-to-day operations and long-term strategies to meet or exceed expectations.
• Conduct regular (no less than bi-monthly) check-ins and status meetings with clients to review property metrics, site observations, capital needs, and operational initiatives.
• Collaborate closely with Property Operations/Central Office to prepare annual budgets, monthly financial reports, and weekly operational summaries.
• Present comprehensive property performance updates to clients, inclusive of financial results, leasing activity, maintenance trends, and physical asset condition.
• Support client communication with timely, thoughtful responses to questions, concerns, and ad-hoc information requests.
• Ensure property operations and on-site execution are aligned with the client’s business plan and strategic objectives.
• Translate client directives into actionable tasks for on-site and central teams, overseeing execution to ensure consistency and accountability.
• Regularly update clients on the progress of business plan initiatives, including leasing velocity, compliance requirements, maintenance programs, preventative care, and capital projects.
• Maintain regular on-site presence across assigned properties to ensure assets are well-maintained, operational standards are met, and communities present appropriately.
• Conduct routine property walks and inspections to evaluate curb appeal, common areas, resident-facing spaces, and back-of-house operations.
• Act as an advocate for the client by proactively identifying operational, physical, or reputational risks and addressing them before they escalate.
• Implement a structured escalation process for complex issues, coordinating with Property Operations/Central Office and other departments as needed.
• Provide timely updates and resolution paths to clients, ensuring transparency and confidence in management performance.
• Collect and analyze property, operational, and resident data to identify trends, opportunities, and areas for improvement.
• Partner with the Business Analytics/Reporting team to deliver insights and recommendations that support client objectives and asset performance.
• Provide custom reporting as requested, including occupancy, leasing activity, maintenance metrics, resident feedback, and site condition observations.
• Develop and maintain standardized operational and client-service processes to ensure consistency and quality across all assigned communities.
• Continuously evaluate service delivery and operational protocols, implementing improvements based on site observations, client feedback, and performance data.
• Work with Property Operations/Central Office to integrate technology and streamline workflows that enhance operational efficiency and the client experience.
• Ensure properties adhere to lease agreements, regulatory requirements, and company policies through regular site inspections, monthly cash controls, and property audit checklists.
• Partner with Leasing, Maintenance, and Compliance teams to address risks related to physical condition, safety, regulatory compliance, and operational controls.

Benefits

• Medical, Dental, and Vision coverage
• Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.
• Flexible Spending Accounts (FSA) Pre-tax accounts available for eligible healthcare and dependent care expenses.
• 401(k) Retirement Plan Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.
• Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.
• Commuter Benefits Pre-tax commuter benefits available for transit and parking expenses.
• Professional Growth & Development Exposure to complex, high-impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.
• Mission-Driven Work The opportunity to make a meaningful impact by supporting affordable housing communities across New York City.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED