Operations Manager

AvalonBay Communities•LOC-NC010-Avalon Oakridge, NC

16d•$69,000 - $99,000•Onsite

About The Position

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it. As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members’ growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer. The best people want to work here. We hope you're one of them. The Community Manager is responsible for the overall management of an apartment community or group of communities. You will be tasked with overseeing all aspects of the office operations, from leasing and resident relations to partnering with our maintenance teams, as well as ensuring financial performance goals are met. The Community Manager utilizes their leadership skills to create a better place to live and a top place to work.

Requirements

High School diploma or equivalent (GED) required.
5+ years of multi-family or related property management experience required, equivalent experience in retail and/or hospitality property management.
2+ years of people management experience.
Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
Previous experience utilizing data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by work products.
Successfully resolves resident issues as demonstrated by past work experience.
Experience supporting and developing subordinates and providing feedback and coaching to subordinates that result in improved performance.
Ability to exercise professional judgment with composure.
Manages contracts with third party service providers as demonstrated by previous work experience.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Foster positive relationships with residents, addressing their concerns and resolving issues promptly.
Enforce lease agreements and community policies consistently and fairly.
Organize and manage resident events and initiatives to promote a sense of community.
Prepare and manage the property's budget, including revenue, expenses, and capital improvements.