Community Manager (Temporary)

CRM Residential•Philadelphia, PA

9h•$50,000 - $55,000•Onsite

About The Position

The Community Manager is responsible for all phases of the operation of the property. This includes achieving the highest possible net operating income through effective cost control and revenue improvement programs, the general administration and maintenance of the physical property, the supervision and direction of all personnel, and the financial operation of the property within approved budgetary guidelines.

Requirements

Ability to read and write English fluently.
Ability to perform advanced business mathematical functions.
Previous management experience in property management or related field is required, generally 3 years.
HUD/Tax Credit Experience 3 years.
Professional image
Excellent management and communication skills
Strong customer service orientation
Good organizational and time management skills
Strong administrative ability
Excellent business mathematical skills
Knowledge of on-site maintenance requirements including dealing with vendors and contractors
A valid driver’s license and current automobile insurance is required.
Real Estate Sales or Associate Brokers License (as required by the State).
Individuals must have the ability to drive without jeopardizing the safety of residents or fellow employees.
Individuals to furnish their own vehicle to make bank deposits, pick up supplies and perform other duties as necessary.
Individuals to wear appropriate career apparel.
Ability to enter data into a computer and generate printed reports.

Nice To Haves

A college degree is suggested but not required.
Prior training in budget preparations and analyzing reports, marketing, and human resource management if preferred.
Completion of in-house training in the use of Real Page OneSite is required within the first 90 days of employment.

Responsibilities

Responsible for the management of the day-to-day operations of the property to meet cash flow objectives.
Maximize gross potential rent and minimize vacancy.
Collect rent, adhering to company guidelines applicable to monthly income requirements.
Actively pursue delinquent accounts and proceed with eviction proceedings as appropriate and according to company guidelines.
Accurately maintain necessary records of all financial transactions of the property, using the OneSite computerized system and manual systems.
Oversee the accounting system “closing” each month, producing, analyzing, and submitting the applicable month-end reports.
Prepare the property’s annual budget and business plan according to the guidelines set forth by the Regional Manager.
Responsible for any and all expenses incurred by the property. Monitor costs and schedule work within the established budget guidelines, notifying the Regional Manager of possible variations or budgetary recommendations.
Initiating the process and issuance of Security Deposit Refund checks to vacate residents within the laws and guidelines that govern your area.
Orchestrate an organized, precise operational program for the property, including site files and records, tenant relations and office management.
Lease or supervise leasing of apartments by showing the models and/or available units and aggressively sell the products and services of the property to which you are assigned.
Review and approve all rental applications adhering to the restrictions as set forth in the Rental Criteria Sheet, with the utmost attention given to the Company’s nondiscrimination policy.
Train, motivate and supervise on-site employees in all leasing paperwork and techniques.
Be creative and innovative with regard to the marketing strategies to increase property traffic levels, maintain closing ratios, and exceed budgeted occupancy percentages.
Make every effort to work with or participate in local or neighborhood business associations or groups.
Keep abreast of any policy or law changes, which may occur in the area.
Responsible for the ongoing physical upkeep and repair of the project. Maintain the property to the highest industry standards with regard to cleanliness and curb appeal.
Continually inspect the property (weekly and/or daily) to discern areas for concern, both from the liability and aesthetic aspects.
Ensure that residents are provided with a clean, safe, well-maintained community.
Supervise and direct the maintenance staff in both the ongoing and preventative maintenance programs with regard to the buildings, grounds, unit interiors and common areas.
Ensure that turnover units are prepared within 3-5 days after vacating, at standards at or above those in the area.
Train or provide for ongoing training for all maintenance personnel with regard to safety, industry updates and equipment or product services.
Supervise all outside vendors and subcontractors, including the acquisition of appropriate insurance or liability documentation.
Comply with all legal requirements with regard to safety.
Monitor maintenance requests, ensuring that all are addressed on a “on-call” basis, within 24 hours.
Adhere to all maintenance and purchasing directives as per memorandums or updates.
Continually evaluate ways to improve services and facilities from the standpoint of quality, efficiency and economy including utilities, contracts for trash removal, air conditioning, pest control, grounds maintenance, etc.
Responsible for the hiring, training and ongoing supervision of the entire project staff.
Enforce fair, nondiscriminatory policies and procedures with regard to the training and ongoing employment of the staff members at the property.
Provide proper employee orientation and training in accordance with the company’s policy.
Continually evaluate employee performance and perform written evaluations as outlined in the Employee Handbook.
Establish appropriate work schedules to best benefit the property and the employee.
Inform and assist staff members with regard to the benefits package.
Post and update required governmental and employment information publications under the direction of the Human Resources Department.
Adhere to all company personnel directives as outlined in the Employee Handbook and other manuals.
Develop and keep updated an Emergency Policies and Procedures Manual.
Conduct weekly staff meetings (entire staff or by department) giving employees the opportunity to provide input and suggestions.
Provide the required accurate payroll information to the Human Resources Department according to the schedule and policies as set forth and updated.