Experience by Industrious

Industrious•San Francisco, CA

1d•$90,000 - $95,000•Onsite

About The Position

As a Community Manager, you are responsible for bringing the workplace experience to life every day. You will own the programming, communications, and hospitality strategy for your office building, creating moments that strengthen community, deepen tenant engagement, and elevate the workplace experience. This role blends creativity with operational excellence. You will curate events and partnerships, manage communications across multiple channels, oversee budgets and logistics, and ensure every detail reflects the quality of the building and the brand. You will also build relationships with tenants, understand what matters to them, and use those insights to shape experiences that feel personal, relevant, and worth showing up for.

Requirements

2–3 years in community, hospitality, or customer-facing work.
Community events or hospitality experience. You've designed and delivered tenant programs, events, or comparable hospitality work. You know what drives engagement.
Marketing Communications ability. You write clearly, adapt your tone to your audience, and can manage a content calendar or newsletter in a professional context.
Organizational discipline. You manage multiple programs and relationships simultaneously without letting details fall through.
Tenant relationship skills. You build trust quickly, follow through reliably, and make people feel genuinely cared for.
Comfort with digital tools. Experience with a tenant experience app or similar platform is a strong plus. You learn new tools quickly.

Nice To Haves

Experience with a tenant experience app or similar platform is a strong plus.

Responsibilities

Curate and execute a thoughtful calendar of tenant programming that reflects the building’s identity, fosters community, and drives engagement.
Manage all aspects of community events, including concept development, budgeting, vendor management, onsite execution, and post-event reporting.
Own the building’s marketing channels—including the tenant app, newsletter, digital displays, signage, and social content where applicable—to ensure communications are timely, engaging, and on brand.
Create compelling content that promotes events, highlights building amenities, celebrates tenant stories, and keeps the community informed.
Grow engagement with the tenant experience app through strong content, audience management, building notices, and curated local partnerships and perks.
Oversee ordering, restocking, receiving, and inventory of amenity supplies.
Keep all amenity spaces spotless at all times.
Document and escalate maintenance and facilities issues through proper channels.
Maintain clean, organized supply closets.
Support leasing teams in showcasing building amenities.
Build trusted relationships with tenants and create experiences that make the workplace feel more welcoming, connected, and valuable.
Meet regularly with tenant contacts to understand their needs and gather feedback.
Build relationships proactively throughout the building through everyday interactions.
Execute in-suite activations and personalized engagement opportunities where appropriate.
Deliver Surprise & Delight moments and consistently meet hospitality engagement standards.
Own the tenant onboarding experience so new people quickly understand everything the building has to offer.
Gather customer feedback through surveys and conversations, then develop action plans that improve the tenant experience.
Champion Industrious service standards and hospitality principles.
Model and deliver on any new hospitality standards.
Communicate and resolve issues confidently, empathetically, and professionally.