Community Manager

RPM Living • Port Saint Lucie, FL

7h • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role leads and develops property staff, manages financial reporting and budget adherence, promotes resident satisfaction and retention, coordinates service requests with maintenance, and works with marketing to achieve occupancy and revenue goals. The Community Manager also manages relationships with property owners and handles eviction procedures as needed.

This is an onsite role based primarily in an office, with occasional outdoor work and exposure to the elements. A flexible schedule is required, including weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs. The position may involve extended desk work, climbing stairs, and occasionally lifting or carrying items weighing up to 20 pounds.

Requirements

• Bachelor's degree from a four-year college or university, or 1–2 years of relevant experience, or a combination of education and experience.
• 3 or more years of related multifamily property management experience.
• Strong leadership and management skills.
• Team-oriented, professional, and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to meet the physical requirements of the role, including reading documents and computer screens, hearing and understanding verbal communications, operating office equipment, and occasionally lifting or carrying items weighing up to 20 pounds.
• A flexible schedule, including weekdays, nights, and weekends as needed.
• Successful completion of a background check, as required by local, federal, and state law.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Provide ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure resident service requests are addressed and completed promptly in line with company standards.
• Provide excellent customer service and maintain high resident-service standards.
• Analyze market and economic trends and partner with marketing to implement short- and long-range leasing strategies that achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships through meetings, property tours, updates, and responses to owner requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager