Community Manager - Aviara Flats

Dominium•Phoenix, AZ

6d•Onsite

About The Position

Dominium is seeking a motivated Community Manager to join their team at Aviara Flats, a 372-unit apartment community in Phoenix, AZ. The company is dedicated to tackling the affordable housing crisis and creating quality, affordable homes while fostering a strong sense of community and connection with residents. This role is responsible for the day-to-day operations of the property, aiming to maximize occupancy, collections, physical appearance, resident retention, and compliance. The Community Manager will establish and maintain a pleasant atmosphere and positive relations with residents, ensuring professionalism and rapport. Dominium offers opportunities for personal and professional development within a mission-driven organization.

Requirements

2-year degree in a related field or equivalent combinations of education and experience.
Three years of multifamily property management experience required.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills (English).
Ability to speak in front of groups of people.
Must be reliable.
Exceptional time management and organizational skills.
Ability to think independently and work with minimal supervision.
Ability to coach, mentor, and manage others.

Nice To Haves

4-year degree preferred.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
Ability to speak a second language is a plus.

Responsibilities

Manages property operations to maximize occupancy, collections, physical appearance, resident retention, and compliance.
Establishes and maintains a pleasant atmosphere and positive relations with residents.
Maintains visibility, professionalism, and rapport with residents and staff.
Oversees day-to-day operations of the property, potentially fulfilling duties of open positions including caretaking, housekeeping, grounds keeping, and light maintenance.
Acts as a liaison between corporate staff and on-site management/maintenance personnel.
Meets with staff to discuss business, including occupancy goals, renewals, and projections.
Prepares and conducts employee orientation and training, partnering with Human Resources as needed.
Conducts performance reviews and makes recommendations for salary increases and advancement.
Hires and terminates employees in accordance with company policy, federal and state laws, and under the direction of the Area/Regional Manager and Human Resources.
Maintains employee records for attendance, PTO, and performance management.
Works with residents to establish good communication and retention programs, resolving issues fairly and promptly.
Follows company purchase order and purchasing procedures.
Oversees and adheres to all appropriate company accounting directives.
Works within the established budget and immediately notifies the Area/Regional Manager of any possible variations.
Collects rent and all monies due on the first of the month, maintaining thorough collection procedures.
Sends files for evictions in a timely manner and ensures files go to the collection agency per policy.
Handles all details of move-ins and move-outs, paying close attention to unit inspection checklists.
Reviews move-out charges to maximize chargebacks and compares them to the move-out checklist.
Processes applicant files for screening in accordance with designated housing programs (Section 8, Vouchers, Section 236, Section 42, Bonds, 4D, etc.) in a timely and accurate manner.
Reports accidents and emergency situations immediately.
Addresses and corrects all internal and external audit findings within designated time frames.
Maintains and/or documents all community records, files, and reports in the property management database.
Conducts monthly safety meetings with all staff.
Responds to internet leads and reviews weekly traffic reports, closing ratios, renewal opportunities, and guest card follow-up procedures.
Reviews and signs all lease agreements.
Partners with corporate Marketing as needed.
Ensures all maintenance requests are handled promptly, efficiently, and in accordance with company policies and procedures.
Continuously inspects the property for improvements, recording deficiencies and taking necessary action within approved budgets.
Ensures the property is presentable at all times by regularly walking vacant units, grounds, and interior common areas.
Reviews work order response time and follows up with residents to ensure satisfaction.
Ensures office procedures are followed and completed in a timely manner, including accurate data entry for reports.
Checks important audit issues daily, such as key boxes, staff appearance, and job postings.
Supervises outside contractors or vendors to ensure quality workmanship and adherence to contracts.
Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and related manuals (e.g., Preventative Maintenance, Yardi), as well as compliance procedures (Section 42, Section 8, etc.).
Stays current and knowledgeable of federal, state, and local laws and regulations related to property management and resident needs.
Performs other duties as assigned by the Area/Regional Manager.
Supervises all site personnel, trains staff, is responsible for work performed by staff or vendors, and establishes schedules and assigns personnel for community management and maintenance.