Community Manager at Merion Milford Apartment Homes, Milford, CT

MidAtlantic Employers' Association•Milford, CT

5d•Onsite

About The Position

Merion Residential is seeking an experienced Community Manager for Merion Milford Apartment Homes in Milford, CT. This full-time, permanent role involves providing leadership and direction to property associates, mentoring staff, and ensuring the achievement of managerial, operational, and financial goals. The Community Manager will advocate for associates, enhance individual performance, and deliver excellent customer service to residents, prospects, and vendors. The company mission is to provide residents with a hassle-free rental experience, owners with a solid return on investment, and employees with a stable work environment and opportunities for growth. The motto is 'The Company that Keeps Good Company!'

Requirements

3 to 5 years of experience in the property management industry, preferably as a Leasing Consultant and Assistant Community Manager.
Prior supervisory experience in a management position, which includes annual budget processing, accounting, employee interviewing, selection, and performance management.
Ability to lead staff to meet job duties and expectations.
Ability to communicate (verbally and in writing) in a professional manner when dealing with employees, residents, and business associates.
Strong computer skills, including using business applications such as Yardi, CRM, SightPlan, Rent Café, LRO, and the MS Office suite.
Strong knowledge and understanding of ILM (CRM), a comprehensive lead management solution.
Basic accounting/financial record-keeping knowledge.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent, and to draw and/or interpret bar graphs.
May be required to utilize personal transportation to inspect apartment community grounds and units, as well as the surrounding neighborhood.
Occasional use of a golf cart may be necessary.
Must have a valid driver’s license and automobile insurance.
A high school diploma is required.
At least four (4) years of progressive and successful sales, marketing, customer relations, or leasing experience.
New Employee Required Training: Workplace Harassment Prevention, Fair Housing, Human Trafficking Awareness & Prevention, and Security Awareness Training.
New Jersey employees: Fair Chance in Housing Act.

Nice To Haves

A college degree or equivalent experience is a plus.
Preferred candidates will also possess their active state certification as a licensed real estate sales professional.
At least two (2) years of progressive and successful experience in a leadership role in the multi-family industry is preferred.

Responsibilities

Supervise and train all property associates.
Assist in the selection of property associates, assuming primary responsibility for preliminary interviewing.
Evaluate associates’ performance, including completing performance reviews and counseling underperforming associates.
Achieve financial solvency through cost reduction and implementing systems to achieve 0% rent delinquency.
Utilize selection and retention strategies to maintain premium occupancy levels.
Participate in the preparation of the annual operating budget and maintain budgetary guidelines.
Ensure adherence to proper preventive maintenance schedules and required inspections.
Execute marketing and advertising campaigns for apartment leasing and coordinate leasing events.
Maintain knowledge of corporate in/out migration, property competition, and market conditions affecting leasing and operations.
Notify residents of all issues affecting their tenancy.
File court documents for eviction and attend scheduled court hearings as landlord’s representative.
Oversee security deposit administration, including inspecting units, preparing disposition letters, and processing returns.
Maintain building security measures, ensuring proper incident documentation and notification.
Lead tours of the property, showing model and vacant units, and marketing property amenities.
Develop and utilize sound rent collection procedures, including following up with delinquent accounts.
Develop and utilize sound invoice processing procedures and ensure timely processing.
Monitor landlord-resident relations and mediate disputes.
Utilize maintenance software to enter and track work orders and review maintenance reports with the Maintenance Supervisor.
Inspect apartments for move-in condition and turnover/make ready status.
Remain current on and compliant with policies and laws affecting marketing and leasing, including the Company’s leasing agreement, landlord-tenant code, and Fair Housing laws.
Establish clear communication to ensure leasing and maintenance teams work collaboratively.
Oversee and execute capital projects on property, including submitting capital expense requests.