Community Manager (LIHTC)

Pratum Companies•Buffalo, NY

7d•Onsite

About The Position

The Community Manager's primary responsibility is the daily operations and oversight of a Tax Credit community. This role serves as the point of contact for the managing property and stakeholders, provides leadership and direct supervision of the staff, ensures superb customer service, and manages all aspects of the apartment community operations under their portfolio. This includes implementing the annual business plan for the property, ensuring excellence in financial management, maximizing occupancy levels, community values, compliance, and staff/vendor oversight. Moreover, the Community Manager assures that the environment of the property reflects the philosophy of the company.

Requirements

At least 5 years of Property Management Experience
Compliance Experience with LIHTC Programs
Must hold a certification related to LIHTC or compliance, such as TCS or COS.
Two years supervisory experience
Computer Proficiency and knowledge of Microsoft Office Suite
Demonstrated Leadership ability and proven track record of success with the leasing process
Must be able to walk apartments and grounds, including steps and climbing stairs
Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner
Strong financial analysis, budgeting, and P&L management skills
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management
Experience with unit and common area renovations
Possess proven financial and accounting expertise
Excellent customer service orientation
Excellent verbal and written communication skills
Accounts receivable and collections experience a MUST
Attention to detail and ability to work independently on assignments
Proficient in Word, Excel, Outlook, One-Site Property Management Software and Internet
Intermediate Computer/Microsoft Suites/Internet knowledge
Working knowledge of Outlook and Yardi
Must be capable of physically accessing all exterior and interior parts of the property and amenities.
Must be able to push, pull, lift, carry or maneuver weights of up to 50 lbs. independently and 100 lbs. with assistance.
Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.

Nice To Haves

A minimum of three years of experience in residential property management and lease-up activities.

Responsibilities

Manage property and staff ensuring compliance with LIHTC programs, all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs.
Ensure LIHTC compliance, managing resident relations, overseeing recertification and inspections, coordinating maintenance operations, monitoring financial performance, and leading on-site staff.
Responsible for occupancy management, rent collections and maintaining compliance.
Administer Tax Credit recertifications and supervise all aspects of monitoring agency compliance including proper recertification, interim recertification procedures and coordinate annual unit inspections.
Oversee the day-to-day outreach, sales, and customer service efforts to meet and exceed performance targets.
Evaluate current market conditions and competition.
Increase revenue while maintaining controllable expenses including revenue collections and delinquency control.
Provide customer service to residents, resolving any issues that may occur and ensuring maintenance completes service requests.
Ensure that all property reporting is completed in a timely manner (i.e., financial reports, marketing reports).
Operate within budget and purchasing guidelines.
Maintain curb appeal by walking/inspecting property and vacant units.
Ensure company policies and procedures are met.
Attend court proceedings, as necessary.
Coordinate and lead staff meetings, as necessary.
Supervise, review, evaluate, and counsel employees in conjunction with the directives of the Area.
Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events.
Prepare reports of all operational financial data to the Regional Property Manager, Property Staff Accounts and other Corporate Departments as requested.
Lead staffing, training, and development initiatives for the property to ensure the best talent is part of the property team.