Community Manager - The Hand & The Eye

Compass Group•Chicago, IL

8d•$65,000 - $75,000•Onsite

About The Position

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. The Community Manager is the key liaison to members and frequent guests. This role ensures member onboarding, programming participation, and guest delight. It combines relationship-building with event logistics and brand storytelling. The position requires comfort in high-touch hospitality environments and experience in membership-driven organizations.

Requirements

3-5 years in member services, luxury hospitality, or community engagement
Strong interpersonal and communication skills
Familiarity with CRM tools and personalized service principles
Experience with small event planning and guest-facing communication
Comfortable working evenings and weekends for key events

Responsibilities

Develop and manage member engagement and retention programs
Curate and execute intimate member experiences and on-site activations
Ensure consistency of tone across member communications and digital platforms
Gather qualitative feedback and suggest service improvements
Collaborate with marketing and operations to align guest experience with brand promise