Community Manager - The Hand & The Eye

Compass Group

12d • $65,000 - $75,000 • Onsite

About The Position

The Community Manager is the key liaison to members and frequent guests. This role ensures member onboarding, programming participation, and guest delight. It combines relationship-building with event logistics and brand storytelling. The position requires comfort in high-touch hospitality environments and experience in membership-driven organizations.

Requirements

• 3–5 years in member services, luxury hospitality, or community engagement
• Strong interpersonal and communication skills
• Familiarity with CRM tools and personalized service principles
• Experience with small event planning and guest-facing communication
• Comfortable working evenings and weekends for key events

Responsibilities

• Develop and manage member engagement and retention programs
• Curate and execute intimate member experiences and on-site activations
• Ensure consistency of tone across member communications and digital platforms
• Gather qualitative feedback and suggest service improvements
• Collaborate with marketing and operations to align guest experience with brand promise

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees